[access-uk] Accessibility
- From: "Steve Dryden" <steve@xxxxxxxxxxxxxxxxxxxx>
- To: <access-uk@xxxxxxxxxxxxx>
- Date: Sat, 25 Mar 2006 20:24:01 -0000
Hi Ray and others,
Some fair comments there but I would say that we're bordering here on more
than the simple VI concerns. As I mentioned in my original post, I'm fully
aware that some people need larger buttoned phones for other reasons other
than being VI But I think it would be impossible, as well as impractible,
to have a single mainstream product, be it a phone or whatever, which
absolutely everyone would be able to use. What I feel is that in the main,
whatever the product is, as much care and attention should be made to access
to its usability as well as it's functionality.
On the topic of the chip and pin, I love it, now that I have a pin that I
can actually remember! smiles, I find it straight forward to use. There is
some variation in tactile terms to some of the machines but generally, they
are ok.
To Simons issue surrounding getting banks etc to give you your pin on a more
accessible format, I do agree that they should try to make more of an
effort. In most cases, I think it's just simple lack of awareness that
prevents them. I must say however that I found Natwest quite helpful
recently. I opened a new account and set up phone banking and they were
able to send me my unique identifier number by braille. I understand that
this was a pilot scheme they were trialing. I would suggest Simon that you
get in touch with social services and look into direct payments. This may
allow you to gain access to someone who can read important information to
you such as pin numbers etc. Obviously the preferred answer is for all to
companies and organisations we deal with to give us absolutely everything we
need in an accessible format but I think we are realistically, some way away
from this! smiles.
Best regards all!
Steve
Steve Hyde-Dryden
Text or call on
Tel: 07799766944
MSN: steve_dryden@xxxxxxxxxxx
Skype: knightvader
Email: steve@xxxxxxxxxxxxxxxxxxxx
----- Original Message -----
From: "Ray's Home" <rays-home@xxxxxxxxxxxxxxxxxx>
To: <access-uk@xxxxxxxxxxxxx>
Sent: Saturday, March 25, 2006 7:55 PM
Subject: [access-uk] Re: Fw: Disabled People and Chip and Pin
Yes, and Common sense, as so often from you.
I used the chip and pin machine at M&S again this afternoon and was
confirmed
in my memory that this keypad was significantly better than many others.
We
should be careful though.
I've tried to argue in my last message on the phone thread that we
shouldn't be
in too much of a hurry to remember those with extra impairments, such as a
lessened sense of touch. Maybe you could add the mental burden of
remembering
two or more numbers, but I don't have problems here, though some do.
AS for Simon's contribution around isolation, or difficulty of getting to
banks
to ascertain his PIN in the first place, well I think here we are going
beyond
the limits of POS design and usability. In fact that's moving onto VI-Gen
territory and issues such as mobility, and maybe direct payments for extra
help
needed. I don't think those issues will be pursued here.
Ray
Personal emails: Email me at
mailto:ray-48@xxxxxxxx
----- Original Message -----
From: "Iain Lackie" <ilackie@xxxxxxxxxxxxxxxxxxxxxxx>
: Yusuf,
: this is a different argument to the negative stance which seems to have
been
: taken by certain organisations against Chip And PIN. The usability of
the
: machines is where to my mind the effort should have been concentrated.
:
: Iain.
: ----- Original Message -----
: From: "yusuf" <yusufaosman@xxxxxxxxxxxxxx>
: To: <access-uk@xxxxxxxxxxxxx>
:
: Steve, I agree with you to a certain extent. However, I think that there
: could have been more work done to ensure that the machines were easier
to
: use, for example standard keypads, louder tones to indicate that buttons
: have been pressed (I for one have thought that I had entered my PIN to
find
: that a button had not been recognised when I pressed it) and given the
: simplicity of the technology I don't see why speech could not have been
: integrated from the start.
:
: Not sure what I think about your experience in the States. On one hand
it
: does add a layer of security but then again its another thing to carry
: around which if stolen or lost isn't the easiest thing to get replaced.
Mind
: you the upcoming ID card scheme might be ideal for it except it won't be
: compulsory.
: Yusuf
: ----- Original Message -----
: From: "Steve Nutt" <steve@xxxxxxxxxxxxxx>
:
:
: > Hi.
: >
: > While I am glad of the information here, I do wish there wasn't such a
: > negative light shed on chip and pin. It is a great system, and a
better
: > alternative than the signature in my view, which is easy to forge. I
do
: > appreciate that some people can't use it, but there seems to be this
thing
: > that the blind can't use it also. For goodness' sake, it is just like
: > dialing a telephone, and so long as you remember the PIN, you're OK
for
: > the
: > most part.
: >
: > An even better system I saw recently, was in the USA. They want a
piece
: > of
: > ID before you can use your credit card, such as a driving licence, or
: > passport. I thought this too was a good system.
: >
: > All the best
: > --
: > Computer Room Services: the long cane for blind computer users.
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