Hi Jeff Here is a link to download the upgrade manually http://www.himsintl.com/Upgrade/Braille_Sense_PLUS_B32_UK_V700_120927.zip As always, make sure you have anything you wish to keep backed up before doing this. Good luck, and give me a shout if I can help further. Kind Regards, Jackie Cairns -----Original Message----- From: access-uk-bounce@xxxxxxxxxxxxx [mailto:access-uk-bounce@xxxxxxxxxxxxx] On Behalf Of jeff flint Sent: 22 January 2013 01:07 To: access-uk@xxxxxxxxxxxxx Subject: [access-uk] Braille Sense 18 I thought I had upgraded my Braille's Sense 18 to UK Version 7. Only to discover it is still 6.1. Been on the hims website keep downloading the relevant folder but the extract wizard keeps saying it can extract the files. Wont upgrade on line either. Any tips? Jeff ** To leave the list, click on the immediately-following link:- ** [mailto:access-uk-request@xxxxxxxxxxxxx?subject=unsubscribe] ** If this link doesn't work then send a message to: ** access-uk-request@xxxxxxxxxxxxx ** and in the Subject line type ** unsubscribe ** For other list commands such as vacation mode, click on the ** immediately-following link:- ** [mailto:access-uk-request@xxxxxxxxxxxxx?subject=faq] ** or send a message, to ** access-uk-request@xxxxxxxxxxxxx with the Subject:- faq