I got this article from:
http://www.ispreview.co.uk/cgi-bin/news/viewnews.cgi?id=EpAEuuEFFZOpJbvDaX
A group of leading broadband service providers today announced a new Code
of
Practice that will ease the migration of customers from one service
provider
to another. Currently, customers often experience lengthy delays and
disruption if they try to change their service provider.
Compliance with the Code of Practice, developed by an industry working
group
as a self-regulatory initiative, is voluntary, but nevertheless 16 service
providers, accounting for approximately 70% of the ADSL market, have
already
signed up. Richard Sweet, chair of the working group said, "This
demonstrates
that broadband service providers can regulate themselves, without the need
for Ofcom intervention. Whilst we all want our customers to stay, we
believe
there needs to be a proper and seamless process to allow customers to
move,
should they choose to do so."
The Code of Practice will work alongside the new migration processes
launched today by BT Wholesale. Under the new process, customers wishing
to
migrate
can ask their existing service provider for an 'authority code' which they
give to their new service provider as evidence that agreement to the
migration
has been reached. The gaining service provider can then arrange with BT
Wholesale for the service to be transferred, with minimal disruption.
Service providers who have signed up to the Code of Practice* commit to
providing the required authority code promptly and with no strings
attached.
They
will aim to honour this commitment from the launch of the new process
today,
with full compliance by 16 August 2004.
The MAC process developed by BT will initially support migrations where
the
losing and gaining service providers are both using BT's IPStream product
(which
accounts for more than 90% of ADSL connections) or migrations from
IPStream
or DataStream to LLU. An enhancement to support migrations between
IPStream
and DataStream products is currently under development with a view to
incorporating further migration processes within the new Code of Practice
by
the
end of the first quarter of 2005. The process will not support migrations
between ADSL and cable modem-based services.
Service providers who have signed up to the Code of Practice are:
AOL
BT (BT Broadband Basic, BT Broadband, BT Yahoo! Broadband and BT Business
Broadband)
Bulldog
Easynet
InterViVo Networks
LCC Communications Ltd
Mailbox Internet
Netplan Internet Solutions
Nildram
(Accent UK)
Spitfire
Telefonica
UK
THUS (Demon)
Uniworld Communications Ltd
Virgin.net
VNL (Video Networks Ltd)
Wanadoo
UK
http://www.ofcom.org.uk/consumer_guides/bbm_cop/
Many customers have criticised certain ISP's for making it deliberately
hard
to change to a different provider, hopefully the new measures will bring
ADSL
closer to dialup style flexibility.
Barry H
----- Original Message -----
From: "roger south" <roger.south@xxxxxxxxxx>
To: <access-uk@xxxxxxxxxxxxx>
Sent: Saturday, January 21, 2006 1:14 PM
Subject: [access-uk] Broadband Migration Code
Hi All
Just to prove my ignorance could someone explain to me what the migration
code is please.
Roger
There are more old drunkards than old doctors.
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