Hi does your BT webmail page have a junk folder? Perhaps messages are ending up there. Iain From: Jackie Cairns Sent: Thursday, December 17, 2009 5:45 PM To: access-uk@xxxxxxxxxxxxx Subject: [access-uk] Email with BT query Could some of you more knowledgeable people please help with any suggestions for a problem I appear to be having with Emails now I have switched provider to BT? I have joined the lists I wish to be subscribed to, namely this one, BCAB, the Talks UK list and Recycle It. But I attempted to also join both the BookSense and Vi-Genaccess lists. In the case of the BookSense list, I asked Steve to add me. He didn't even get that Email, so he is not receiving any Email from me at home. And I got confirmation that I had successfully joined the Vi-Genaccess list, except I get no messages from there, nor a response from contacting the moderator about it. I am not sure I am even getting all Emails coming through to the lists that do work if I compare them to those I receive at work, where I am also subscribed. I suspect, therefore, that there is something strange going on with BT, and wonder if anyone else has experienced this kind of problem, where certain Emails are blocked? I have a junk folder, but nothing is coming through via that. I would willingly contact BT Broadband if I knew what to say as I'm not even sure whether it is at their end. I don't have any additional antispam software running on my PC, and simply use AVG 8 Free Edition. Any suggestions much appreciated as I haven't experienced this before, and am not sure where to start really. For clarification, I am running XP Home Edition with various versions of JAWS on a Netbook. Thanks. Kind Regards, J Jackie Cairns jackie.cairnsplace@xxxxxxxxxxxxxx