Sorry for the blank message- I was experimenting with the Google webmail interface and it was sent before I was ready! Many thanks for the various responses to my enquiry. To save cluttering the list I will not reply individually, but all comments and info were much appreciated. I am beginning to think that taking advantage of some of the special offers on hardware items available when signing up for a broadband package may be something to avoid. Although unwanted software can usually bbe uninstalled, if it is of Symantec origin the process is not necessarily without problems. Douglas -- Douglas Harrison ** To leave the list, click on the immediately-following link:- ** [mailto:access-uk-request@xxxxxxxxxxxxx?subject=unsubscribe] ** If this link doesn't work then send a message to: ** access-uk-request@xxxxxxxxxxxxx ** and in the Subject line type ** unsubscribe ** For other list commands such as vacation mode, click on the ** immediately-following link:- ** [mailto:access-uk-request@xxxxxxxxxxxxx?subject=faq] ** or send a message, to ** access-uk-request@xxxxxxxxxxxxx with the Subject:- faq