Hello Mike,
I couldn't agree with you more. There's nothing worse than encountering an
inaccessible website, phoning the service provider to get help, to be told
that you will have to go on line, 'unfortunately'. Perhaps there's one thing
worse, and that's being told Online is the only way, when you've never
touched a computer before. (That one crops up in 'I, Daniel Blake', by the
way. The more that services are pushed online and off other channels, the
harder we need to push providers when accessibility and usability isn't up
to speed.
Best,
Clive
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