[access-uk] Fw: 7 Digital Customer Service Response

  • From: "terry cooper" <terrycooper@xxxxxxxxxxx>
  • To: <access-uk@xxxxxxxxxxxxx>
  • Date: Tue, 2 May 2006 18:37:28 +0100

Hi All

Hopefully this may assist others who were having trouble with 7 digital downloads.

Terry

----- Original Message ----- From: <support@xxxxxxxxxxxx>
To: <terrycooper10@xxxxxxxxxxx>
Sent: Tuesday, May 02, 2006 2:55 PM
Subject: 7 Digital Customer Service Response


DO NOT REPLY TO THIS EMAIL
Respond to this email via:
http://www.7digital.com/stores/support.aspx?custreq=6770&shop=34&email=terrycooper10%40hotmail.com&resp=7075

Hi,

Sorry for the problem you have experienced.

We were experiencing a licensing technical issue with the downloads over the weekend.

The problem has now been resolved.

To acquire the licence for your download please re download the track(s).

To access your download please go to the link below...

https://www.7digital.com/stores/user/library.aspx?shop=34

Enter your email address, select 'Iam a returning customer'.

Enter your password.

Left click the mouse over the download icon, select 'save' and confirm the save location.

The track will start downloading to your PC.

We do apologise for any inconvenienced caused.

Thanks,
 7 Digital Download Support



=================================================
Customer Support Request History
=================================================
From: terrycooper10@xxxxxxxxxxx
To: 7 Digital Support Team

Hi I've just downloaded an album by David Gilmour, but my media player won't play it. It is coming up with something about digital rights management. It then askes me for an email address and password, but I've no idea which email address or password I'm supposed to put in. I'm using the latest version of Media player, and checked this by clicking on &amp;quot;check for updates&amp;quot; in the help menue. Any clues as to why this won't play?
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