[access-uk] Re: Got your Radiohead album yet
- From: "David Russell" <david.russell8@xxxxxxxxxxxx>
- To: <access-uk@xxxxxxxxxxxxx>
- Date: Wed, 10 Oct 2007 13:02:13 +0100
Hi Vanja
I looked last week at the Radiohead site and had the same trouble as you. I
had no help available so gave up. I will probably pick it up from mp3sparks
when it gets there. the funniest thing to my mind is that you can preorder
the box set with books and vinyl copies for the price of forty pounds. They
must be joking.
David
-----Original Message-----
From: access-uk@xxxxxxxxxxxxx [mailto:access-uk@xxxxxxxxxxxxx]On Behalf Of
Vanja Sudar
Sent: 10 October 2007 12:43
To: access-uk@xxxxxxxxxxxxx
Subject: [access-uk] Got your Radiohead album yet
Radiohead might be revolutionising the way we buy music, but when it comes
to accessibility they are definitely in past. Just in case you somehow don't
know, readiohead is asking fans to pay as much or as little for the
downloadable version of their new album. Basically, you go on a website,
choose your own price, pay for it and then on the day of release you get
unique code, which lets you download the album. Simple enough, right? Not if
you're blind! When you get to the website of the album
(http://www.inrainbows.com/) you are presented with 5 totally unlabeled
links. Realising that I'll just have to click on them to try and get
somewhere, the first link took me to just an official radiohead website, so
back I went and click on the second one and that got me to the new album
store. I thought it was getting better. So I clicked on "preorder download".
A popup box appeared informing me that the item was added to basket. So then
I clicked on view basket. I was asked to choose the price, which I did,
clicked on "update basket" just to check that everything was fine, which it
was. So then I clicked on pay now. There was a choice of logging in or if
you're a new customer, which I was to click to register. Jaws reported the
link to register as a same page link. It looks like it really was a same
page link because first there were two form fields. One for email address,
the the one for the password, which I assume were for already registered
customers. Then there was a link to register as a new customer and below
that link there was a form field for email address and a submit button (not
very well labelled). I thought it was a bit strange that all they wanted was
an email address, but I thought maybe that I'd be asked more details on the
next screen, or that they'd send me an activation email to continue or
something like that. However every time I clicked on submit I was presented
with the exact same screen. I have no idea what was going on. I don't know
why jaws couldn't see the rest of the form fields. I ended up having a
sighted person help me and according to them there was a lot more than just
an email address they wanted, you had to create a password, they wanted your
address and all the usual things that you'd have to fill in when buying
something online. To make things even worse even if I managed to get all the
way to payment, once you submit your card details you're presented with the
image capture, which you obviously had to fill in in order for the payment
to be processed. Incidentally go daddy are implying the same policy when
paying for the domain registration with them. I hope that this is not
becoming a norm. At least with go daddy there was a phone number right on
the same webpage and when I called all I had to do is give the sale
assistant my customer number and all the data I already filled in was on
their screen so I didn't have to go through entire process all over again
and it took less than a minute.
So congratulations to radiohead for letting us pay whatever we think the new
album is worth, but thumbs down when it comes to accessibility of their
online store, which to be fair is obviously not managed by band, but by a
company called waste products LTD. Someone tell them to change their online
purchasing company if they ever decide to do something like this again.
P.s I still don't have my email with unique code/link to download the album.
I better get it soon!
Vanja
http://www.sudar.co.uk
MSN messenger: sudar23@xxxxxxxxxxx
AIM: vanja121
Skype: vanja121
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