[access-uk] Re: Help with drivers please

  • From: "Jackie Cairns" <cairnsplace@xxxxxxx>
  • To: <access-uk@xxxxxxxxxxxxx>
  • Date: Fri, 15 Feb 2008 18:11:20 -0000

Hi Andy

I wouldn't dream of leading anyone up a back alley, they are too chilly for my liking (smiles).

I can completely understand your frustrations, and I wish I had answers that would make your machine behave itself. But I'm not proficient enough to know what the problem is. I would say that JAWS does have a lot to answer for sometimes, and it's so easy to blame it when we get fed up with the PC. Trust me, I call it some very choice names when I get frustrated with layout and things I need to do, or when it doesn't play ball.

If you formatted your hard drive a year or so ago, out of interest, how did you do it if you don't have any recovery disks? If you've lost or mislaid them, you would need to buy a copy of Windows XP. When you buy a ready-made machine from one of the High Street chains like PC World, for example, you generally get a set of restore disks which are easier to use to recover your machine because they contain the relevant drivers etc. If you've lost those, there might be a utility on your PC that lets you create a set of backups. I did this with mine, and have them under lock and key.

As a matter of interest, have you tried the JAWS repair tool or whatever it calls itself? Maybe this is one for their technical guys if you think it could be that.

Wish I could help further, but I don't want to make things worse for you. We have very limited sighted assistance to support us when we need it, so I know only too well how annoying it can be.

Jackie

Email: cairnsplace@xxxxxxx
Skype Name: Cairnsplace
----- Original Message ----- From: "Andy Collins" <andy@xxxxxxxxxxxxxxxxxxx>
To: <access-uk@xxxxxxxxxxxxx>
Sent: Friday, February 15, 2008 5:49 PM
Subject: [access-uk] Re: Help with drivers please


Jackie - I trust you not to send me up back alleys, well, not without my
long cane <smile> so, because I don't have any recovery discs; can I still
do a format, and if so, how?

I did have a reinstallation of XP 12 months ago. In amongst all this, I
still have a feeling that there's something about JFW connected to all this, I'm generally running 6.2, but do have a demo of version 9 on here, and have to say that it produced the same result with CDEX, and Windows Media Player
as 6.2. I'm wondering if there's some setting that I haven't quite got
right, or if there is a clash between JFW and the whole video chain thing.

I seem to recall when my friend reinstalled XP, and we then put JAWS back on the system, we had to download an intercept file for JFW? to get it to work
with the graphics card.

Have to say I feel very frustrated with all this, I could get along okish,
but now I can't burn any cds, even though trouble shooting both my DVDRW and DVD-rom drives says they are working fine, and there are no new drivers for
either of them; I am unable to rip my music cds to mp3 with either CDEX or
WMP. I installed RealPlayer1, to see if like you, I could use it to rip
music, and found nothing happened when I tried to run it, and when I tried
to uninstall it, got a message saying that the uninstall component was
missing!

Cheesed off is to under state it [frown frown grumble grumble!!!] -

Andy
----- Original Message ----- From: "Jackie Cairns" <cairnsplace@xxxxxxx>
To: <access-uk@xxxxxxxxxxxxx>
Sent: Friday, February 15, 2008 5:30 PM
Subject: [access-uk] Re: Help with drivers please


| Hi Andy
|
| I appreciate that what I'm going to suggest isn't easy, especially with a
| possible lack of sighted assistance, so please don't think I am being
| flippant of your predicament.  But when was the last time you formatted
your
| system, or ran it through a full restore if you have the recovery disks?
It
| seems to me from the posts you have made about all the various software
| installations not working properly that this might be a good idea.
|
| Trust me, it isn't something I'd advise gladly, but it would be my way
| forward as I believe a format now and then actually gets rid of the crap
| that Windows accumulates in the Registry etc. And no matter how good all
| these cleaning programs purport to be, there's nothing like a format
| occasionally.  I know it has its hassles though, which is why I've got
| tongue very firmly in cheek (smile).
|
| Good luck.
|
| Jackie
|
| Email: cairnsplace@xxxxxxx
| Skype Name: Cairnsplace
| ----- Original Message ----- | From: "Andy Collins" <andy@xxxxxxxxxxxxxxxxxxx>
| To: <access-uk@xxxxxxxxxxxxx>
| Sent: Friday, February 15, 2008 4:53 PM
| Subject: [access-uk] Re: Help with drivers please
|
|
| > Hi George -
| >
| > I've 1024 of ram, and about 80GB HD space on this machine.
| >
| > All Microsoft updates are installed.
| >
| > You asked: "have you
| > | checked Windows Update to see what it thinks needs hardware
| > | updates for?"
| >
| > I'm not sure where to do this?
| >
| > I'm using XPHome with service pack2
| >
| > Any more thoughts? -
| >
| > Andy
| > ----- Original Message ----- | > From: "George Bell" <george@xxxxxxxxxxxxxxxxxxx>
| > To: <access-uk@xxxxxxxxxxxxx>
| > Sent: Friday, February 15, 2008 4:43 PM
| > Subject: [access-uk] Re: Help with drivers please
| >
| >
| > | Hi Andy,
| > |
| > | Video and Sound drivers are the two most risky areas where
| > | screen readers are concerned. It's always safer to have
| > | sighted help to hand.
| > |
| > | BTW, how much memory do you have in your system, and how
| > | much free hard drive space have you got?
| > |
| > | Likewise, what operating system and version of it?  Does the
| > | system have all the critical updates applied, and have you
| > | checked Windows Update to see what it thinks needs hardware
| > | updates for?
| > |
| > | George.
| > |
| > | -----Original Message-----
| > | From: access-uk@xxxxxxxxxxxxx
| > | [mailto:access-uk@xxxxxxxxxxxxx] On Behalf Of Andy Collins
| > | Sent: Friday, February 15, 2008 4:27 PM
| > | To: access-uk@xxxxxxxxxxxxx
| > | Subject: [access-uk] Re: Help with drivers please
| > |
| > | Hi George -
| > |
| > | This feels a bit scary then, if I listen to some people,
| > | they say "make sure
| > | all your drivers are up to date" but in the case of the ATI
| > | drivers it sound
| > | best to leave well alone. I'm trying to sort out this
| > | problem I have when
| > | trying to rip music cds, or use Windows Media Player, where
| > | my PC keeps
| > | freezing, and was wondering if the ATI drivers might be
| > | causing the problem?
| > |
| > | The scan of my PC for drivers produced an update driver for
| > | my serial bus;
| > | could installing this create problems too?
| > |
| > | These websites recommending an update to drivers make it all
| > | sound so easy,
| > | but it isn't in reality <smile> -
| > |
| > | Andy
| > | ----- Original Message ----- | > | From: "George Bell" <george@xxxxxxxxxxxxxxxxxxx>
| > | To: <access-uk@xxxxxxxxxxxxx>
| > | Sent: Friday, February 15, 2008 4:11 PM
| > | Subject: [access-uk] Re: Help with drivers please
| > |
| > |
| > || Hi Andy,
| > ||
| > || You don't need to uninstall the old ATI drivers, but I'd
| > | be
| > || a shade wary about installing new video drivers without
| > || sighted help to hand. It will most likely break the video
| > || chain to your screen reader, leaving you without speech,
| > | and
| > || the necessity to re-install your screen reader.
| > ||
| > || George.
| > ||
| > || -----Original Message-----
| > || From: access-uk@xxxxxxxxxxxxx
| > || [mailto:access-uk@xxxxxxxxxxxxx] On Behalf Of Andy Collins
| > || Sent: Friday, February 15, 2008 3:34 PM
| > || To: access-uk@xxxxxxxxxxxxx
| > || Subject: [access-uk] Help with drivers please
| > ||
| > || Hi all -
| > ||
| > || I'm pasting my message from yesterday here again, as it
| > | got
| > || no responce, and
| > || I'm sure there are people on this list that can help, so
| > || please do if you
| > || can, it's always apreciated.
| > ||
| > || Start of message:
| > ||
| > || Hi all -
| > ||
| > || Ok, a scan of my PC tells me that certain drivers need
| > || updating, and I'm
| > || trying to understand quite what to do, and what I need to
| > || download!
| > ||
| > || When I click on the link from driveragent.com to update
| > | the
| > || driver, the page
| > || that comes up says:
| > ||
| > || "The following packages will provide display drivers and
| > || capture drivers
| > || that can be used with various video capture programs."
| > ||
| > || And then it lists what is in the package, the first thing
| > || being the display
| > || driver, is this all I'll need, or will I need the rest of
| > || the package that
| > || includes things like 'catalyst control centre' or the 'WDM
| > || Integrated
| > || Driver.'
| > ||
| > || Can I ask too, if I need to uninstall from 'add/remove'
| > || within the control
| > || panel, the existing ati drivers that these updates are to
| > || replace?
| > ||
| > || Thanks as ever -
| > ||
| > || Andy
| > ||
| > |
| > |
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