[access-uk] Home Service: iMend mobile phone repair service
- From: Colin Howard <colin@xxxxxxxxx>
- To: access-uk@xxxxxxxxxxxxx
- Date: Wed, 07 Jan 2015 16:03:01 +0000
Greetings,
Seen on the Vi-GenAccess group.
Date: Wed, 7 Jan 2015 15:49:00 -0000
For anyone who wants a call-out phone repair service.
New firm launches same-day callout service for fixing smartphones
A Staffordshire start-up has launched what it believes is the countrys
first nationwide, same-day callout service for fixing broken smartphones.
iMend.com is the first company to provide a UK-wide mobile phone repair
callout service, with technicians on stand-by to mend iPhones, iPads and
Samsung mobiles.
But, rather than sitting in a workshop waiting for the broken phones to
arrive, iMend's repair technicians go out to customers at work or home to
fix their phone.
The average repair bill comes in between £40 and £70, says iMend, compared
to a work by a manufacturer or network shop that can be around £150. The
company says its low overheads enables it to keep repairs at a lower price.
The company employs a core staff of 15 at its Burntwood headquarters, with a
network of more than 80 mobile repair technicians across the country
ready to respond to calls.
Founder Keir McConomy is a local tech entrepreneur with 10 years experience
in digital business. After building a multi-million pound mobile phone
recycling business, he identified a gap in the market for a new service.
Mr McConomy explained: The current options available for phone repair often
lead to a fair bit of inconvenience and involve going out to a shop to
repair, leaving your phone behind with worries about data security. Trust,
convenience and speed are all very important to customers.
iMends aim is to provide a smarter way he said.
"We send a repair technician out to customers offices, homes, or any
location they choose to fix the phone securely in front of them, saving them
the hassle of having to go out to a shop. We commonly expect a call out
service for things like tyres, windscreens and IT services, so why not
smartphones?"
Repairs are booked online via imend.com and the company says most are
carried out on the same day.
Cracked screens top the list of faults repair technicians are called out to,
with broken buttons, water damage and many other issues also dealt
with. Thousands of repairs have been carried out across the country since
the company launched in August this year. Although it currently works on
iPhones, iPads and Samsung smartphones, the company has plans to expand to
handle other makes.
John McNally, iMend's head of repairs, earned his stripes fixing phones for
the Ministry of Defence. He said: "We only hire the best technicians,
and each one has to go through rigorous technical checks. Plus we also give
a 12-month warranty to provide total peace of mind."
iMend.com is part of a growing network of innovative start-ups in the West
Midlands, with the region revealed last year as the area with the highest
number of start-up enterprises, outside of London.
Taken from Express and Star:
http://www.expressandstar.com/news/2014/12/29/new-firm-launches-same-day-callout-service-for-fixing-smartphones/
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- » [access-uk] Home Service: iMend mobile phone repair service - Colin Howard