Hi Mandy, As people have suggested, editing the registry has its dangers as I already stated. Try the cleaner first and if it doesn't work, let me have your off line contact and I will write a file to fix the errors without you having to go in to the registry. John. From: access-uk@xxxxxxxxxxxxx [mailto:access-uk@xxxxxxxxxxxxx] On Behalf Of Mandy Sent: 22 March 2012 23:18 To: access-uk@xxxxxxxxxxxxx Subject: [access-uk] Re: How Do I Fix This? I did install Google Chrome and uninstall it and when I first installed Outlook I didn't have this problem so it seems you are right and I haven't ever edited the registry: could you give me instructions? I am using Windows 7 just in case it makes a difference. Mandy. From: access-uk@xxxxxxxxxxxxx [mailto:access-uk@xxxxxxxxxxxxx] On Behalf Of John Gregory Sent: 22 March 2012 19:08 To: access-uk@xxxxxxxxxxxxx Subject: [access-uk] Re: How Do I Fix This? Hi Mandy, As I said, I was having the same problem. George posted some instructions to solve the issue, but I saw that it did not work for you - actually it didn't work for me either. However, I did find the reason behind the problem and it appears that it results from installing Google Chrome or Firefox and then uninstalling. These browsers modify the registry, but unfortunately when uninstalled, they don't seem to revert the changes back to the original state. How comfortable are you editing the registry? It isn't too difficult, but it is a very dangerous thing to do if you are not experienced with how the registry works. John. From: access-uk@xxxxxxxxxxxxx [mailto:access-uk@xxxxxxxxxxxxx] On Behalf Of Mandy Sent: 21 March 2012 23:17 To: access-uk@xxxxxxxxxxxxx Subject: [access-uk] How Do I Fix This? I am using Outlook 2010 and when I enter on a link in an email I get a message something like: This operation has been cancelled due to restrictions in effect on this computer please contact your system administrator. I am the administrator in my account settings and nobody else uses this computer so how do I fix this, please? Mandy.