With great difficulty, same as their library website, it's a disgrace .
Hazel
On 08/03/2016 21:16, John Wilson wrote:
Amazingly, I have just found the RNIB shop to be the worst to use to buy from of any I have purchased from in months, which means in dozens!
I sign in, select my goods and go to the checkout but can get no further. I open the address list and select my home address fordelivery and then check the deliver to this address radio button/checkbox and click on Continu but nothinghappens! I am not given a success confirmation and,as far as I can tell, the purchase has not been finalised. After 10 minutes, I have no email confirmation of the transaction.
Can anyone explain why this is and advise as to what magical procedure the RNIB require me to prestidigitate to get my goods?
Thanks.
John.
P.S.: the checkout page which is causing the problems is copied below:
Skip to content
RNIB Home
My Account
Log Out
Basket1
RNIB
Shop
SearchGo
Clocks and Watches
Home and Leisure
Magnification
Health and Mobility
Reading and Learning
Braille
What's new
Technology
RNIB Shop Checkout
1
Billing Information
Select a billing address from your address book or enter a new address.
Mr John Wilson (my address then appears here but I have deleted it)
Deliver to this address or a different address
Deliver to this address
Deliver to different address
Continue
2
Delivery Information
3
Delivery Method
4
Payment Information
5
Order Review
Your Checkout Progress
Billing Address
Delivery Address
Delivery Method
Payment Method
Newsletter
Sign up for offers, new products and RNIB news
Email Address
Sign up
Back to top
About Us
About Us
Contact us
Sitemap
FAQ's
Help
Information
Terms and conditions
Return Policy
Security and Privacy
Prices and VAT
Contact
T: 0303 123 9999 Call 0845 758 5697
F: 0845 758 5697
E: Helpline.Mailbox@xxxxxxxxxxx
Find support in your area
Social
Connect with us on Facebook, Twitter, LinkedIn and Google+
We're on facebook (opens in a new window)
We're on Twitter (opens in a new window)
We're on Linked In (opens in a new window)
We're on Youtube (opens in a new window)
© 2015 Royal National Institute of Blind People Shop. All rights reserved. Magento e-commerce by Screen Pages
Registered charity number 226227 (England and Wales), SC039316 (Scotland) and 1109 (Isle of Man)
105 Judd Street London WC1H 9NE.
100% Secure Online Shopping We accept VisaWe accept Visa electronWe accept Visa switchWe accept Visa mastercardWe accept Visa PayPal
** To leave the list, click on the immediately-following link:-
** [mailto:access-uk-request@xxxxxxxxxxxxx?subject=unsubscribe]
** If this link doesn't work then send a message to:
** access-uk-request@xxxxxxxxxxxxx
** and in the Subject line type
** unsubscribe
** For other list commands such as vacation mode, click on the
** immediately-following link:-
** [mailto:access-uk-request@xxxxxxxxxxxxx?subject=faq]
** or send a message, to
** access-uk-request@xxxxxxxxxxxxx with the Subject:- faq