[access-uk] Humanware Smartview Synergy CCTV 'shadows' query

From: "Hussein Patwa" <access-uk@xxxxxxxxxxxxxx>
To: <access-uk@xxxxxxxxxxxxx>
Date: Mon, 7 May 2012 05:11:36 +0100
Hello all,

I am writing on behalf of a friend who has a Humanware Smartfew Synergy CCTV
and would be grateful for any help you can offer to resolve the below.

Whereas the unit works without issue when reading, the following strange
phenomenon happens each time he attempts to write:

As the pen approaches the paper, three 'shadows' appear on screen.  One is
the shadow for the actual pen, but the others are phantom shadows on either
side of the actual pen tip.  As a result, there appear to be three pen tips
visible and it is difficult to know which is the actual pen.  It also makes
writing extremely difficult as he finds it impossible to know where the
actual text would be written.

This problem only occurs when in white on black mode, however as this is the
only mode he can use to read and write text it is a serious problem.  We
have tried different combinations of settings, including experimenting with
external and internal lighting to no avail.

As the unit is currently outside its statutory returns period, before
contacting Humanware directly we wondered if anyone here would be able to
offer any suggestions as to how this could be resolved, or if you have come
across this problem yourself.

Thank you as always for your time and support.

All the best for now and take care.

Please note: this message was dictated using Dragon NaturallySpeaking and
TalkingPoint.  I apologise for any errors in the text.

_______________________________________
Have a pleasant day,

Kind Regards and Best Wishes,

Hussein Patwa
Tel: 0789 47 595 62 (UK)
Tel: +44 (0)122 4433 954  (SIP)
Twitter: www.twitter.com/hussein_patwa
Skype: patwaspotterfan2
Web: www.patwanet.co.uk
Blog: http://patwaspotterfan.livejournal.com

Find me on Facebook: http://www.facebook.com/profile.php?id=510013486

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[access-uk] Humanware Smartview Synergy CCTV 'shadows' query

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