Hi List, Using JAWS 13, XP Home and Outlook 2003 Something has gone wrong with either my settings or possibly Tool Bars in Outlook 2003. When I open up my In-box JAWS reads some details of the last message I received but if I move the cursor key down to the first new message all JAWS says is "Unread". No details of the sender's name, subject or date and time sent. I have to hit the Enter key to find out that information. If I want to move to a previously opened message with the cursor up key JAWS stays silent unless I have replied to that message and then just says "Replied". I have changed the screen resolution to 1024 by 786 but that has had no effect. Can anyone give me any pointers as to my next step please. Jim Williams