[access-uk] Re: PROBLEM WITH HALIFAX?
- From: "Richard Godfrey-McKay" <richard@xxxxxxxxxxxxxxxxxxx>
- To: <access-uk@xxxxxxxxxxxxx>
- Date: Sun, 11 Apr 2010 21:18:11 +0100
About a week ago or so, although it may have been an automated response. I
think I managed to speak to someone who understood the problem yesterday, so
I'll give them a bit longer to see what they do.
It's such a shame that these service providers often don't appreciate that
their obligation is to anticipate the needs of their disabled customers, not
to react after the event.
Richard Godfrey-McKay
Telephone: 01738-445 880
Mobile: 07791 452 593
_____
From: access-uk@xxxxxxxxxxxxx [mailto:access-uk@xxxxxxxxxxxxx] On Behalf Of
Peter Holdstock
Sent: 11 April 2010 21:05
To: access-uk@xxxxxxxxxxxxx
Subject: [access-uk] Re: PROBLEM WITH HALIFAX?
How long ago was it since you received the we take compalints seriously
thing? I found this contact because as soon as I raised an issue they wanted
to solve it. They actually paid for me to go to their head office in Halifax
to do some testing with them and I found them to be great. Might have
changed a little since the merger with Lloyds but I'll try find out.
Peter
From: Richard Godfrey-McKay <mailto:richard@xxxxxxxxxxxxxxxxxxx>
Sent: Sunday, April 11, 2010 8:57 PM
To: access-uk@xxxxxxxxxxxxx
Subject: [access-uk] Re: PROBLEM WITH HALIFAX?
Peter, that would be very helpful, as I've had nothing but the "We take
complaints very seriously" stuff, so I've lodged an official complaint and
asked for some compensation too!
Richard Godfrey-McKay
Telephone: 01738-445 880
Mobile: 07791 452 593
_____
From: access-uk@xxxxxxxxxxxxx [mailto:access-uk@xxxxxxxxxxxxx] On Behalf Of
Peter Holdstock
Sent: 11 April 2010 20:42
To: access-uk@xxxxxxxxxxxxx
Subject: [access-uk] Re: PROBLEM WITH HALIFAX?
Hi, yes I too have this problem. You only seem to be able to get on to the
back button and can't read the screen with or without the JAWS curosrcursor.
Once your on the back button you can then tab to the submit button but it is
without being able to check what you have input.
I have a contact who works on their website so will try and contact them
first thing next week. I'm quite sure it will just be a glitch and they
won't be aware of it. They are very keen to keep things as accessible as
possible.
Peter
From: Richard Godfrey-McKay <mailto:richard@xxxxxxxxxxxxxxxxxxx>
Sent: Monday, April 05, 2010 5:14 PM
To: access-uk@xxxxxxxxxxxxx
Subject: [access-uk] PROBLEM WITH HALIFAX?
I seem to remember having seen something from someone who was having a
problem making payments using the Halifax web site.
I hadn't had problems up to today, but now notice that the screen you
encounter when setting up a new bill payment appears to have changed, and is
not accessible. It occurs when you're asked to confirm details of the new
payee.
Have others had this difficulty, and is it confined to checking details of a
new payee?
I shall be taking up the matter with the bank direct.
Richard Godfrey-McKay
Telephone: 01738-445 880
Mobile: 07791 452 593
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