[access-uk] Problem with windows live messenger and Vista

  • From: "Brian Hartgen" <Brian.Hartgen@xxxxxxxxxxxxxxxxxxxxx>
  • To: <access-uk@xxxxxxxxxxxxx>
  • Date: Sun, 23 Mar 2008 19:11:17 -0000

Hi

This problem has been annoying me for most of the day and I have not
found an answer yet and I wonder if anyone can please help.

As background, my daughter has a computer with Windows Vista Pro and
Supernova installed.  She did have Windows Live Messenger installed and
could communicate with people through sending messages, but she was
unable to use the Windows Live Messenger games.  So in the hope that an
uninstall and reinstall would help, I uninstall Windows Live Messenger
and it now will not reinstall at all. When I launch the Windows Live
installer as it is known, the screen contents suggest that it is
"waiting for Messenger" and then it begins to download.  When it reaches
99 per cent, a message appears stating "sorry, we were unable to install
the program at this time" and to "try again later".  Doing so makes no
difference.

Upon investigation having undertaken some Google searches, it seems that
there are a large number of complaints about this specific problem but
there is no solution given on any site which I can see.  Following this
problem, I have now updated the machine to SP1 of Vista but with no
different results.  I also went through the "disk cleanup" and ensured
no temporary files existed.

Clearly the machine as I say has had Windows Live Messenger installed
before to some extent and if I have to in the morning I will rebuild the
computer from scratch and take the machine back to the point where we
purchased it.  But to save me a few hours work as she has a lot of
software on there which needs to be installed and configured, if anyone
can please suggest how I may be able to get this program on the machine
I would be grateful.  

Thanks.

Brian Hartgen
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