Hi all,
My message crossed with this one, so I too will stand corrected, in respect of
my comments about 'off the peg' and 'made To Measure' products.
Comments about contact centre staff areparticularly helpful, as I did raise the
question a couple of weeks ago, of finding out whether there would be a wider
market than just the V I community,as wider markets lower costs.
Best,
Clive
-----Original Message-----
From: access-uk@xxxxxxxxxxxxx [mailto:access-uk@xxxxxxxxxxxxx] On Behalf Of
Mike Ray
Sent: 28 May 2015 14:38
To: access-uk@xxxxxxxxxxxxx
Subject: [access-uk] Re: RNIB Duo Comm Splitter Box
I stand corrected and take my hat off to the RNIB for that piece of good
thinking.
On 28/05/2015 10:47, Long, Alison wrote:
Hello Mike
I can assure you we did develop the Duo Comm from the ground up for the vi
market. I was the Product Manager who commissioned the work at the time.
As I mentioned in my previous post, originally for our own requirements as an
employer of VI staff.
Thank you for bringing the coin cell to our attention, I will pass it on to
our Products Team to review.
Regards
Alison
Alison Long
Reading Services Senior Manager, RNIB Newsagent & Load2Learn Solutions
Team RNIB (Royal National Institute of Blind People) Bakewell Road
Orton Southgate Peterborough
PE2 6XU
Tel: 01733 375178
Mobile: 07967 960129
Website: www.rnib.org.uk
Join us on Facebook: www.facebook.com/rnibuk Follow us on twitter:
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-----Original Message-----
From: access-uk@xxxxxxxxxxxxx [mailto:access-uk@xxxxxxxxxxxxx] On
Behalf Of Mike Ray
Sent: 28 May 2015 09:59
To: access-uk@xxxxxxxxxxxxx
Subject: [access-uk] Re: RNIB Duo Comm Splitter Box
Alison,
I understand the concept of low-volume markets, the need for standards
compliance etc and the impact they have on product cost, having been
professionally involved in the field previously. But I doubt very
much whether either the RNIB or Duo-comm have developed this product
from the ground-up purely for the VI market. I might be wrong but I
guess the RNIB have simply sourced the box as a solution to a known
problem. A problem which brought me into the discussion in the first
place, the need on a daily frequency to be able to listen to callers
telling me stuff I need to type and reading stuff from my screen-reader to
tell them.
Of course call-centre and support-line staff use this kind of kit
every day too. You can bet their kit is very sophisticated and very
expensive but you can also bet the little headsets they wear don't cost 150
quid.
They must get dropped, broken, sat-on or wear out all the time.
I know the RNIB have constraints but you only have to see the price
they charge for ONE CR2032 coin-cell and then look at how much a card
of a dozen of them will cost from Amazon to know they take advantage
of customers. In the case of the coin-cell they rely on the fact that
your average "little old lady who can't see" (not meant in any way in
an insulting fashion, but as a fact of life) does not know she can buy
a dozen from Amazon for less than the price of ONE from the RNIB.
That constitutes a rip-off in my world.
Mike
On 28/05/2015 08:42, Long, Alison wrote:
Unfortunately it's a victim of low volume. It contains lots of circuitry
and components, all being purchased in low volumes, assembled in the UK and
tested at a certified test house to meet all the regulations for electronic
products.
-----Original Message-----
From: access-uk@xxxxxxxxxxxxx [mailto:access-uk@xxxxxxxxxxxxx] On
Behalf Of Mike Ray
Sent: 27 May 2015 19:18
To: access-uk@xxxxxxxxxxxxx
Subject: [access-uk] Re: RNIB Duo Comm Splitter Box
If it does not include an external sound-card device it's
ridiculously expensive at about £150 from the RNIB. I bet they are
not paying nearly that much for it.
On 27/05/2015 15:51, Steve Nutt wrote:
Hi,
So I wonder if it steals one of the RENs from your phone line? This is why
we are looking at an alternative way of doing it.
All the best
Steve
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From: access-uk@xxxxxxxxxxxxx [mailto:access-uk@xxxxxxxxxxxxx] On
Behalf Of Mobeen Iqbal
Sent: 27 May 2015 15:41
To: access-uk@xxxxxxxxxxxxx
Subject: [access-uk] Re: RNIB Duo Comm Splitter Box
Hello mike. No, it sounds like it has 2 inputs. The rj11 for your phone
then 1 to connect to the 3.5mm jack of your pc. Then you have the output
that the provided headset or your headphones plug in to.
Cheers,
Mo.
Mike Ray <mike@xxxxxxxxxxxxxxx> wrote:
So...when it is plugged in to a PC does it appear as another audio
device, just like any other external sound card?
On 27/05/2015 09:17, Long, Alison wrote:
Hi,
Apologies for the delay in posting information on the splitter box. Here
is a link to more detail:
http://shop.rnib.org.uk/duo-comm-2-splitter-box-audio-mixer-1.html
Regards
Alison
Alison Long
Reading Services Senior Manager, RNIB Newsagent & Load2Learn
Solutions Team RNIB (Royal National Institute of Blind People)
Bakewell Road Orton Southgate Peterborough
PE2 6XU
Tel: 01733 375178
Mobile: 07967 960129
Website: www.rnib.org.uk <http://www.rnib.org.uk>
Join us on Facebook: www.facebook.com/rnibuk
<http://www.facebook.com/rnibuk> Follow us on twitter:
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