[access-uk] Re: Recurring Faults in RNIB Overdrive Books?
- From: "Muhsin, Louisa" <Louisa.Muhsin@xxxxxxxxxxx>
- To: "<access-uk@xxxxxxxxxxxxx>" <access-uk@xxxxxxxxxxxxx>
- Date: Sat, 31 Jan 2015 09:05:04 +0000
Hi David,
Let me look into this for you. In regards to the catalogue upload, this will be
completed in February and if you go to the section 'New this week' it shows all
of the titles that have been added in the last seven days.
We spend a lot of time speaking with service users and take all feedback on
board, which has resulted us changing or developing certain areas. As always,
please contact me directly if you have any queries, my email is
louisa.muhsin@xxxxxxxxxxx.
Kind regards,
Louisa Muhsin.
Sent from my iPhone
> On 30 Jan 2015, at 20:19, David Griffith <daj.griffith@xxxxxxxxx> wrote:
>
> I also reported a book before Christmas as faulty and they also emailed me
> back saying that there was nothing wrong with the book, even though it is
> obvious if you listen to the whole book that there is a whole section
> missing, a major section about the theft of military equipment so not a minor
> part of the plot.
>
> I am not sure that there is much we can do. Despite receiving reassurances
> that the catalogue would be sorted out in the “New Year” I am still waiting
> for books I asked to be transferred from the main TB catalogue, to the
> Overdrive catalogue in November to arrive. The team has proved supremely
> indifferent to issues and suggestions that I and others make which may
> improve the service. The attitude appears to be that you can abandon the
> service and get your money back or just put up with the poor delivery and
> lump it.
>
> David Griffith . On 30 Jan 2015, at 18:05, John Gurd <j.gurd@xxxxxxxxxxxx>
> wrote:
>>
>> Hi all
>>
>>
>>
>> I have just had to scrap a book from RNIB OverDrive due to multiple faults.
>> I reported it to the OverDrive team who checked it and told me it was fine
>> and advised me to download it again. I've done so and discovered it has
>> exactly the same issues. It is Pompeii by Mary Beard. Parts have been
>> mislabelled and so are out of order and at least one Part seems incomplete.
>> This is the second book I've had where there has been a fault like this.
>>
>>
>>
>> Has anyone else noticed incomplete or mixed up parts of books? I'm wondering
>> if it is not a one-off and if there is a more general problem that has
>> allowed some books to have become corrupted.
>>
>>
>>
>> Regards
>>
>>
>>
>> John Gurd
>>
>>
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