I got a similar type response when I wrote regarding my Mac after upgrading to
El Capitan. I said that from finder when I went to the doc voice-over did not
announce doc. insured they told me I probably had a corrupt file! subsequently
I discovered on other lists when I mentioned this issue that other people had
it also. I also have a second machine where I have it. foolishly I believe them
and reset all my voice-over preferences. it didn't make any change. there was a
further update to El Capitan about 10 days ago and this has not rectified my
problem either. as far as I can see no point in writing to them. I have to say
a little disappointed with them.
On 2 Nov 2015, at 16:46, Jackie Brown <jackieannbrown62@xxxxxxxxx> wrote:** To leave the list, click on the immediately-following link:-
This is so helpful, in other words, they don't really want to know!
Thank you for writing to Apple. You have reached the Apple feedback address
for accessibility.
We are unable to reproduce the issue you provided us with. This leads us to
believe the issue you are having is device or content specific. For
technical support on this issue, we ask that you please contact AppleCare
via telephone or use the Contact Apple Support link to begin an online
support session.
http://www.apple.com/support/contact/
http://www.apple.com/support/contact/phone_contacts.html
Apple Accessibility
For more information on Accessibility at Apple, please visit:
http://www.apple.com/accessibility/
Kind Regards,
Jackie Brown
Emails: thebrownsplace@xxxxxxxxxxxxxx
jackieannbrown62@xxxxxxxxx
jackie@xxxxxxxxxxxxxxxxxxx
Check out my website: www.thebrownsplace.info
Read my EyeWrite blog: www.thebrownsplace.info/?page_id=136
Follow me on Twitter: @thebrownsplace
Skype: thejackmate
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