[access-uk] Re: Sight and Sound
- From: "Jackie Cairns" <jackie.cairnsplace@xxxxxxxxxxxxxx>
- To: <access-uk@xxxxxxxxxxxxx>
- Date: Fri, 2 Mar 2012 14:35:29 -0000
Hi David
As a former employee who has had an insight into how stretched the technical
support team is, I feel personally that offering technical support for the
range of products they have just acquired is debatable. That takes
absolutely nothing away from the guys who are already there, and who work
their socks off all day every day. But it concerns me that they are already
really stretched with JAWS and Zoomtext queries and, to my knowledge, they
still do not have an in-house blind person employed there who is proficient
in Braille. Please note the word "in-house", as I know Glenn will say that
he has this covered by outsourcing training. But it begs the question that
if S and S now have Force Ten's Tiger range of embossers and the Sense
family of note-takers, who knows these products sufficiently, and can read
Braille well enough to support someone adequately? I guess this goes back
to the argument of whether a blind person is required to deal with Braille
queries. But, in my book, it's horses for courses, and if a company making
lots of money from blind people can't employ someone with sight loss to work
within the company and be on the premises to test or support someone
properly over the phone, then yes I have concerns.
Please note that there is no offence intended in my answer to your question,
but it is my view and that of many people I have met and helped in recent
years. The most popular questions I was asked when helping anyone while
working at S and S were: "Are you blind yourself"? "Please could I speak to
a blind person to help me with this one"? and "There is nothing like talking
to a blind person because they understand the difficulties of using
assistive technology more than sighted people do".
I rest my case.
Kind Regards,
Jackie Cairns
-----Original Message-----
From: access-uk@xxxxxxxxxxxxx [mailto:access-uk@xxxxxxxxxxxxx] On Behalf Of
David Russell
Sent: 02 March 2012 14:00
To: access-uk@xxxxxxxxxxxxx
Subject: [access-uk] Sight and Sound
Hi all
I don't think it has yet been remarked upon here that Sight and sound have
acquired the Force Ten company.
Not sure what to think about this. It means one larger company and less
competitiveness in the low vision technology world.
Any thoughts?
David
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