James I sent this to you privately but have seen emails from you on the list since I sent the email and as Brian would like to try to solve this decided to write it to the list as perhaps you look at these emails more frequently than to your address. So apologies you will see it there too eventually. Thanks very much for your help so far with Spotify - I'm finding it much easier to use now and you're right (of course) it remembers my details although I do sometimes find that it doesn't play what I've asked for. I am so impressed, particularly because you can alter the volume independently of Jaws which means it's great to have in the background whilst typing emails - I persuaded Brian to install it. Now: on his computer when he enters an artists name it often says (did you mean) which I've not come across but then when it plays the track we have a constant counting down of numbers which seems to come from the clock. This makes the programme impossible to use what would be the cause of this? It doesn't happen in other programmes. Also, whereas I might have loads of songs by any given artist, Brian will have two. Brian installed autosizer on his computer - on mine it messes up all my other programmes so we removed it from Brian's computer it made no difference. One more thing: Brian's lost control panel from his start menu how do we get this back please? Mandy.