Just a thank you to all who respnedresponded including one or two who sent me the file. I've had what looks to be a helpful reply from Dymo tech support and I feel confident I should be up and running with the label printer again soon. Mystery to me is why it went down in the first place. One final comment on my visit to Staples where I bought the printer in the first place. They did have a couple on the shelves but the boxes had been torn open and manuals discs removed. Don't know if this signals others may have had the same problem, but if you ask me its all too typical of the grottiness of some computer retail stores now. I'm not exactly blaming Staples for this state of affairs, though whether any boxes should have been out at all is another matter. I feel sure they would help if they could, and another branch might still. Just don't wonder folks at the sometimes abysmal state of computer retailing when there are so many anti-social types they get in physical retail outlets. Little wonder many want to move to internet selling. Ray Personal emails: Email me at mailto:ray-48@xxxxxxxx ** To leave the list, click on the immediately-following link:- ** [mailto:access-uk-request@xxxxxxxxxxxxx?subject=unsubscribe] ** If this link doesn't work then send a message to: ** access-uk-request@xxxxxxxxxxxxx ** and in the Subject line type ** unsubscribe ** For other list commands such as vacation mode, click on the ** immediately-following link:- ** [mailto:access-uk-request@xxxxxxxxxxxxx?subject=faq] ** or send a message, to ** access-uk-request@xxxxxxxxxxxxx with the Subject:- faq