You might want to have a look at the sound settings on the control panel. What version of windows are you using? Regards. Kulvinder On 13 Nov 2014, at 21:22, Andrew Roberts <andrew.roberts@xxxxxxxxxxxxxx> wrote: > Hi list, > > I turned on my laptop this evening and plugged in my Bose Soundlink dongle > which is basically a USB headset. Normally my default speakers cut out and > the USB headset takes over. However this evening my speakers don’t cut out > and the headset doesn’t come on either. I get the tones which would indicate > that the device has engaged but no joy as far as sound is concerned. Please > can anyone tell me what the problem might be and how I can fix it? Is it > possible that a windows update has screwed my settings somehow? How can I > check that it’s not my USB ports? > > Sorry for all the questions but I really would like to get this sorted. > > Thanks to anyone who can help, > > Andrew