Hi Paul. If you are connected to the person you're trying to reach using the 195 service, you will be charged for the chargeable part of the call IE the cost of calling the person whose number you've sought. However, you can not be charged for making the enquiry as this is the free service you are entitled to if you hold the 195 directory enquiry card. All the best, Ibrahim Gucukoglu ----- Original Message ----- From: Paul Porter To: access-uk@xxxxxxxxxxxxx Sent: Wednesday, March 11, 2009 2:17 PM Subject: [access-uk] Virgin Media charging for connected calls through 195 Has anyone on the list had this happen and were you able to reclaim part or all of the cost? Thanks Paul