Hi, What they dont' say though is the support personelle will most likely be outsourced. Try telling them you're Blind, and it gets a whole lot more interesting, a.k.a. angering/frustrating! Regards, Barry. From: access-uk@xxxxxxxxxxxxx [mailto:access-uk@xxxxxxxxxxxxx] On Behalf Of Ron Sears Sent: Wednesday, May 04, 2011 5:07 PM To: access-uk@xxxxxxxxxxxxx Subject: [access-uk] Virgin support Hello folks, I have just received an e-mail from the Virgin team. The message is below. Sounds interesting. Cheers Ron Virgin Media Technical Support is free for any Virgin Media service or equipment issues. For help with your computer or anything digital, we've got another service. It's called Digital Home Support and it gives you instant access to a team of technical experts 24/7. __________ Information from ESET Smart Security, version of virus signature database 6094 (20110504) __________ The message was checked by ESET Smart Security. http://www.eset.com