Hi, Are you sure you activated the BOoksense? Go into Audible Manager with the BookSense connected, press Alt-D for devices then down to activate. Select GW Micro Hims Products I think it is and enter, then it should be activated. If it doesn't appear on your list, Alt-D again and go down to add device and then add it. All the best Steve -- Computer Room Services 77 Exeter Close Stevenage Hertfordshire SG1 4PW Tel: +44(0)1438-742286 Mob: +44(0)7956-334938 Fax: +44(0)1438-759589 Email: steve@xxxxxxxxxxxxxx Web: http://www.comproom.co.uk From: access-uk-bounce@xxxxxxxxxxxxx [mailto:access-uk-bounce@xxxxxxxxxxxxx] On Behalf Of frances holman Sent: 05 January 2013 11:08 To: access-uk@xxxxxxxxxxxxx Subject: [access-uk] help with audible please I have downloaded a book from audible and I am trying to transfer it to my booksense. Whilst I am transferring JAWS is telling me that it is transferring, however when I try to access the book I get a message on the booksense telling me that in order to access the programme I need to activate audible manager. I have used this card before and have downloaded other books on to it. I tried to get into audible manager to reactivate but don't seem to be able, all I get is a list of the books which I have downloaded from audible. Any help would be appreciated. Thanks Fran.