I applaud you. The app is pretty disgraceful. I've already emailed them. I hope
others do the same.
bj
Message composed on Granny Smith's typewriter.
On 27 May 2015, at 10:42, Gucukoglu, Ibrahim <Ibrahim.Gucukoglu@xxxxxxxxxxx>** To leave the list, click on the immediately-following link:-
wrote:
Hi Everyone.
As many of you may know, Audible released an update to their app which has
severely diminished the user experience for all customers. Whatever the
reasons for this, we need to advise Audible of the problems and make as much
of a noise regarding this as possible. I am currently in communication with
Audible's app development team regarding these issues, however I need your
help as part of the wider community.
OK, the first thing I'd like everyone to do is email
customercare@xxxxxxxxxxxxx to express their dissatisfaction with the new app.
It goes without saying that comments must be fare, constructive, concise and
as accurate a reflection of the user experience as possible. There is a
specific feature for reporting issues within the app itself, these can be
found under the more tab, where you can report a bug. This is where to send
app specific errors you are experiencing. Please use the reporting feature
from your phone as this includes the version number of the app and makes it
easier for them to know which version customers are having problems with,
this specifically because they released a couple of updates in a short period
of time. We can't afford to let Audible rest on their laurels everyone, so
please a concerted effort, even if you only use the app occasionally, and of
course, pass this around to others you believe would want to contribute.
Ibrahim Gucukoglu
Trainnee Digital Access Assistant
Tel: +44[0]20 73912381
RNIB Solutions
105 Judd Street
London
WC1H 9NE
Access Technology Sales Team: +44[0]20 7391 2280
local call rate: 0845 9000015
Local Call Rate: 0845 900001
--
For hundreds of products to help you and your loved ones to live
independently, visit our new online shop: http://rnib.in/1FxOWA7
--
DISCLAIMER:
NOTICE: The information contained in this email and any attachments is
confidential and may be privileged. If you are not the intended
recipient you should not use, disclose, distribute or copy any of the
content of it or of any attachment; you are requested to notify the
sender immediately of your receipt of the email and then to delete it
and any attachments from your system.
RNIB endeavours to ensure that emails and any attachments generated by
its staff are free from viruses or other contaminants. However, it
cannot accept any responsibility for any such which are transmitted.
We therefore recommend you scan all attachments.
Please note that the statements and views expressed in this email and
any attachments are those of the author and do not necessarily represent
those of RNIB.
RNIB Registered Charity Number: 226227
Website: http://www.rnib.org.uk
This message has been scanned for viruses by Websense Hosted Security -
http://www.websense.com/content/HostedEmailSecurity.aspx
** To leave the list, click on the immediately-following link:-
** [mailto:access-uk-request@xxxxxxxxxxxxx?subject=unsubscribe]
** If this link doesn't work then send a message to:
** access-uk-request@xxxxxxxxxxxxx
** and in the Subject line type
** unsubscribe
** For other list commands such as vacation mode, click on the
** immediately-following link:-
** [mailto:access-uk-request@xxxxxxxxxxxxx?subject=faq]
** or send a message, to
** access-uk-request@xxxxxxxxxxxxx with the Subject:- faq