[dbaust] BANK CARDS: SIGNATURE TO PIN

From: Erika Webb <erikaweb@xxxxxxxxxxxx>
To: Erika Webb <erikaweb@xxxxxxxxxxxx>
Date: Mon, 28 Jul 2014 19:39:31 -0700
BANK CARDS: SIGNATURE TO PIN


From 1 August 2014, all financial institutions and bank cards will be expanding 
the use of PIN at point of sale (POS) and phase-out the signature as a form of 
verification on all Australian credit and debit cards. This move is called the 
PINWise initiative.


Many consumers have expressed concerns regarding the move to the mandatory use 
of PIN as it can create barriers to people living with dementia or disability 
in going about daily activities such as shopping and banking.


Disability advocacy groups have been in contact with the major banks over the 
last few months in order to ascertain whether they will be offering alternative 
arrangements for those people with special needs.


A number of the large banks, including ANZ, Commonwealth, NAB and Westpac are 
planning to provide a sign only card to those customers with special needs.


It should be noted that the eligibility criteria as well as some differences in 
how the sign only cards can be used will differ between the banks.


It will therefore be necessary for consumers seeking a sign only card to 
contact their financial institution via telephone or visit their local branch 
as soon as possible in order to obtain more information about sign only cards.


For consumers seeking a sign only card, it may be beneficial to ask your 
financial institution the following questions:


• Do you provide a sign only card option?
• How can I apply for a sign only card?
• Can my sign only card be used at an ATM?
• How long after arranging for a sign only card will I receive my new card?
• Will I need to update my recurring payments from my previous card?
• Is a PIN more secure than signature?


Further information about the move to PIN@POS can be obtained from:


PINWise – http://www.pinwise.com.au/
ANZ – Further information can be obtained by ringing 13 13 14 or visiting a 
branch. 
http://www.anz.com.au/personal/credit-cards/security/pen-pin-authorisation/


Commonwealth Bank – Further information can be obtained by ringing 13 2221 or 
visiting a branch. http://commbank.com.au/pinwise


NAB – Further information can be obtained by ringing 13 37 68 or visiting a 
branch. http://www.nab.com.au/personal/campaigns/credit-cards/pin/index


Westpac – Further information can be obtained by ringing 1300 651 089 or 
visiting a branch. 
http://www.westpac.com.au/content/personal/credit-cards/articles/read-up-on/using-your-pin?wbc-vnty=westpac.com.au/pin
[dbaust] BANK CARDS: SIGNATURE TO PIN

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