Vline Hello there
Hope you all are well and coping on this wintery season.
I just got this email, see below. have a read for your update information.
Kind regards Heather
Here is:
Accessibility Update June 2017
To view the communication accessible version click here (274KB) - View
online/printable version here
Book your long-distance travel online
Following an upgrade to the booking system on the V/Line website
travel pass and companion card holders can now book their long-distance travel
on the V/Line website.
Customers can also request boarding assistance during the booking
process.
The upgrade to the booking system makes it easier for customers
with accessibility needs to book their travel and provides more peace of mind.
V/Line Accessibility Reference Group member, Rosalie O'Neil
commented on the benefits of having online bookings available stating,
'I have been using the online bookings with my Vision Impaired
group and it has been fantastic. Being able to choose our seats and knowing
exactly where we will sit, has made travel so much easier and makes us feel
more independent.'
You can access the online booking system through the Journey
Planner under the “Plan trip/buy tickets” tool on the V/Line website.
Southern Cross platform information available online
You can now check the departure and arrival platforms of V/Line
trains at Southern Cross Station in real time on the V/Line website and app.
The platform information is available from the Arrivals &
departures section on the home page of the V/Line website.
It is also accessible on the V/Line app by using the Next 5 feature
or by selecting Arrivals & departures from the dropdown menu.
The information will be available 30 minutes before a train’s
departure allowing you to find out which platform number your service is
leaving from before arriving at Southern Cross Station.
The feature will also display the Southern Cross Station platform
number that a train is scheduled to arrive into, making it easier to plan your
interchange with other services.
Platforms may still change at short notice so please check the
departure board at the station and to listen for announcements prior to
boarding.
You can download the V/Line app from the app Store or Google Play.
Accessibility Reference Group travel to Caroline Springs
V/Line’s Accessibility Reference Group visited Caroline Springs in
early March to assess the accessibility features at the new station.
The group put forward some suggestions about further improvements
that could enhance the customer experience at the station.
The group identified an improvement to the allocated spaces for
mobility aids in the waiting room which has since been resolved.
They also identified an improvement to accessing the accessible
toilets which an interim solution has been implemented.
New Boarding Assistance Zone location
V/Line has installed another Boarding Assistance Zone area at
Southern Cross Station on platform 2B, near the Bourke Street myki barriers.
The other zones have also been re-installed with permanent signage and decals.
These are located near the myki barriers across from platform 3A (pictured) and
on platform 15A.
Customers who require assistance to board a V/Line service, can
approach V/Line staff or wait in the Boarding Assistance Zone for help.
As well as Southern Cross Station, Boarding Assistance Zones are
located on all platforms at V/Line stations across the network.
Try Before You Ride
Maryborough Station hosted its first Try Before You Ride event in
March, giving people of all abilities the opportunity to familiarise themselves
with different modes of public transport.
People practiced boarding and alighting the various modes, to help
boost their confidence when travelling on public transport.
A VLocity train, V/Line coach and low-floor bus were among the
options for people to try.
If you would like more information about familiarising yourself
with V/Line services, please email community.relations@xxxxxxxxxxxx
Tell us what you think
Your feedback is important to us. Please get in touch if you would
like to have your say about V/Line services.
You can contact us:
In writing to:
V/Line Customer Relations
Reply Paid 5343
Melbourne VIC 3001
Online at www.vline.com.au/Contact-us
Over the phone on 1800 800 007 (TTY 9619 2727)
If you are deaf, or have a hearing or speech impairment, contact us
through the National Relay Service and request to call 1800 800 007.
Easy ways to get service updates
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