solution for bigpond problem is placing slight variation on list address at
arrival in safe sender field in webmail
Hi All,
For anyone that is a Bigpond user and is difficulty receiving emails from
various email lists groups you belong to. Eric Hoffman from the Vision
Australia Additive Technology Helpdesk has found a work-around solution. Eric
has been working with various used of the ATUG email list group and VIP-L users
to find away that people who post or reply can see their own postings. The
issue is still a Bigpond issue and Telstra Bigpond have not been very helpful
in finding a resolution or acknowledgement of the issue itself.
I am not sure if this is an issue for users in DB Aust email list, but I am
sharing this information with you all anyway.
Bye for now...Erika Webb
DB Aust Email List Moderator
<erikaweb@xxxxxxxxxxxx>
<Erika.Webb@xxxxxxxxxxxx>
041 991 8264
Sent from Erika's iPhone
Begin forwarded message:
From: <eric.hofman@xxxxxxxxxxxxxxxxxxx>
Date: 23 September 2018 at 9:38:33 am AWST
To: <atug@xxxxxxxxxxxx>
Subject: Re: atug the solution for bigpond problem is placing slight
variation on list address at arrival in safe sender field in webmail
Reply-To: atug@xxxxxxxxxxxx
HI All
After helping Neil to add the addresses including the -bounce ones to his
Bigpond safe sender list during the week at work, which does seem to have
been effective in resolving the issue, In what was as Neil described it as a
bit of a marathon session.
I am through my work at the Vison Australia helpdesk more than happy to
assist anyone else to add any address’s they require to their Bigpond safe
senders list to assist in resolving this issue of not receiving posts from
Bigpond users and not receiving a copy of their own posts for the ATUG or
other lists that are affected by this issue.
Can I please ask though that prior to calling either myself or one of my
colleagues at the Vison Australia helpdesk to assist with this that you have
the following things ready and organized which will make the process much
quicker and easier for both sides,
1 your Bigpond username, this is most commonly your bigpond email address
2 Your Bigpond Password. To access your Bigpond webmail
3 A list of all the address’s you require added to your safe senders list, A
text based list in notepad or word would mean we could then just copy and
paste them and be much quicker than needing to read them out and then us to
confirm spelling etc.
4 If you are a Jaws user we can use Jaws tandem to remote into your system to
then login and add the address’s as necessary.
5 If you use something else like NVDA, Narrator, voiceover or something else,
We will need a way of being able to remote in to your system to add these
address’s to you safe senders list. TeamViewer is what we use to do this when
Jaws tandem is not available. TeamViewer is free for personal use, safe and
secure to use as you need to provide us with the ID number and password to be
able to access your system and is a unique ID and Password for each session.
If you do not already have TeamViewer on your system you can download it from
the TeamViewer site at
https://www.teamviewer.com/en/teamviewer-automatic-download/ and then ;
install it ready for use.
As yet I have not been unable to successfully determine a way for a person to
add these address’s to their Bigpond safe senders list by only using keyboard
commands and without the aid of some vision or sighted assistance, I am
continuing to seek a way overcome this issue during quitter times at work and
also in my personal time at home. Although this is somewhat difficult as I do
not have access to Bigpond webmail account either at work or at home. If I am
able to determine a way to add these address’s via keyboard only and without
the need for visual assistance I will post the procedure to do this here.
Kind regards
Eric Hofman
From: ATUG <atug-bounces@xxxxxxxxxxxx> On Behalf Of Umberto Calogero
Sent: Tuesday, 18 September 2018 6:58 PM
To: atug@xxxxxxxxxxxx
Subject: Re: atug the solution for bigpond problem is placing slight
variation on list address at arrival in safe sender field in webmail
Hi list,
I did receive a copy of this Email, first time in a while, could a non
bigpond user member of the list re -forward this Email to the list so, other
bigpond users can try the procedure I have suggested below as other bigpond
users will not be able to receive it
Thank you
Regards Bert
From: ATUG [mailto:atug-bounces@xxxxxxxxxxxx] On Behalf Of Umberto Calogero
Sent: Tuesday, 18 September 2018 6:11 PM
To: atug@xxxxxxxxxxxx
Subject: atug the solution for bigpond problem is placing slight variation on
list address at arrival in safe sender field in webmail
Hi lists,
For bigpond users, I believe, that the reason for placing the address of the
various lists did not work to solve the problem is because you need to add
“-bounce” to the lists addresses
For example, the atug list address is
atug@xxxxxxxxxxxx
however, when you receive the Email, it reads
atug-bounces@xxxxxxxxxxxx
and this is the address you should place in the safe sender field.
The same applies for the other three lists I am a member of:
Vip-bounces@xxxxxxxxxxxxx
Ozapple-bounces@xxxxxxxxxxxx
And
Ozdiscuss-bounces@xxxxxxxxxxxx
Other bigpond users who are members of other lists, should have a look at
what the address reads once they have received the Email and this can be done
by tabbing a couple of times where it tells you the sent address and it may
include some extra word in transit, such as “-bounce” in the cases above.
It may be something different in other lists or, platforms
Hope this is understandable for those that are able to do this for
themselves, or, instruct someone like VA help desk, Telstra technical
support(phone 133933) or, any other person that can carry out this task on
their behalf.
They can then go to the junk folder in Telstra webmail and select all the
junked Emails that should have gone to the lists and click to have them moved
to the inbox where you should see them; there may be quite a number arriving
to your desktop if it works, which it did with me; resulting in a host of
unread Emails that I should received weeks ago
I had sighted assistance; it was far simpler for him to navigate the Telstra
webmail site.
Hopefully, I should get a copy of this posting for the first time in a while
next to my recent test Email
Again, could a non bigpond member of the list forward this to the list for
other bigpond users to receive it, thankyou
Regards Bert
Eric Hofman
AT Helpdesk Support Officer
Commercial & National Services
Vision Australia
373 Old Cleveland Road Coorparoo QLD 4151
T: +617 3727 2230 (I: 701230)
E: Eric.Hofman@xxxxxxxxxxxxxxxxxxx
www.visionaustralia.org
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