Gwen Shaffer
Abstract
About 36 U.S. states have enacted legislation that eliminates or reduces the
authority of local and state agencies to regulate voice-over Internet protocol
(VoIP) telephone services. This study draws on critical discourse analysis to
examine how lawmakers and telecommunications providers associated widely
supported policy goals — including job creation, technological innovation,
consumer protection, digital equity and modernization — with less government
oversight of phone and broadband services. The discourse surrounding passage of
VoIP deregulation provides key insights into how the telecommunications
industry, and legislative sponsors of the bills, adopted culturally symbolic
phrases and touted populist goals to legitimize policies that weaken consumer
protections. Ultimately, these policy frames — found within the dialogues and
texts presented to various audiences — shape the rules and regulations
governing a technology integral to daily life.
http://firstmonday.org/ojs/index.php/fm/article/view/8142/6614
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