Greg, are you resident in the UK? If so, my advice is to contact your local Trading Standards and discuss the situation with them. If you are not resident in the UK, you could try contacting the payment merchant you used to pay Mongoose originally, and discuss with them. Other list members may have different suggestions, but what I'm telling you is the standard first step to take under UK law. David Sent from my BlackBerry 10 smartphone. Original Message From: pamail.cgi@xxxxxxxxxxxxxx Sent: Thursday, 13 March 2014 11:20 AM To: projectaon@xxxxxxxxxxxxx Reply To: projectaon@xxxxxxxxxxxxx Cc: gregptpt@xxxxxxxxx Subject: [projectaon] Need help re Megadeal outcome with Mongoose Publishing The following was sent from the Project Aon contact form From: Gregory Fam gregptpt@xxxxxxxxx Date: 11:19:12 on Thursday, March 13, 2014 Subject: Need help re Megadeal outcome with Mongoose Publishing ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ Dear friends, I am really hoping you can help me. I was previously under the Megadeal subscription, but after Book 17 I received nothing. I patiently waited, then I wrote Mongoose and didn't receive any replies. I then visited your page and saw that book 19 is out. Could you advise me on how I can continue with my subscription? I know it's not your people's responsiblity but I'm at my wit's end and if there's anyone who can help me now I figure you'd know. Thanks so much, and best regards, Greg ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ NOTE: Please remember to "Reply to All" recipients. Thank you. ~~~~~~ Manage your subscription at http://www.freelists.org/list/projectaon ~~~~~~ Manage your subscription at http://www.freelists.org/list/projectaon