Hi, As a result of a new EU regulation, 261/2004, new rights for people with disabilities are now in force throughout Europe. For a video on what these include, see http://ec.europa.eu/dgs/energy_transport/videos/transport/2008_06_prm_en.htm For complaints and further information, see: http://www.apr.europa.eu Take Care, Gerry Ellis Tel +353-(0)1 282-7791 Mob +353-(0)85 716-8665 If you don't know where you're going, How will you know when you get there?