[access-uk] Re: 1471 free ring back

  • From: "jim" <j_doherty2@xxxxxxx>
  • To: <access-uk@xxxxxxxxxxxxx>
  • Date: Fri, 30 Nov 2007 12:45:47 -0000

Dave, I asked her to put me threw to registrations, she hadn't a clue what I was on about, even though I tried to tell her why I wanted registrations. 


Total waste of my time.
Jim.
----- Original Message ----- From: "Ankers, Dave (UK)" <Dave.Ankers@xxxxxxxxxxxxxx> 
To: <access-uk@xxxxxxxxxxxxx>
Sent: Friday, November 30, 2007 12:05 PM
Subject: [access-uk] Re: 1471 free ring back



Jim,

As I said in my original email, when phoning 195, insist on being put
through to registration and do not accept any rubbish from the advisor.
I informed the lady in registration  that the advisors need more
training and when you speak to registration, I advise you do the same
and maybe they might give them some.

Dave

HI Jackie and Dave,

I also am in the same boat and I phoned 195 to register, the operator
didn't have a clue what I was on about and told me to contact customer
services, so I did and spoke to a foreign person who also didn't have a
clue what I was on about, so I gave it up as a bad experience. It's not
worth the hassle.

Good luck to all those who manage to register.
Jim.



Thanks Dave.  I'm in the same boat as yourself on this one, so will

do.


Jackie
----- Original Message ----- From: "Ankers, Dave (UK)" <Dave.Ankers@xxxxxxxxxxxxxx> 
To: <access-uk@xxxxxxxxxxxxx>
Sent: Thursday, November 29, 2007 2:42 PM
Subject: [access-uk] 1471 free ring back




Hi All,

I have been watching the thread and remembered that I was being

charged

for this service.  So I rang 195 and enquired about it.  The first
advisor told me to contact BT to register, so I did and eventually

got

through to the age and disability department, number 0800 9195 91,

and

was told that it is with the 195 service that one needs to be
registered.  So back to them and the second advisor agreed and put me
through to registration.  Apparently those newly registered are
automatically registered on the 1471 ring back service, and those

like

myself have to ask to be registered.  Why they don't just register
everyone is beyond me.  So if you phone 195, ask for registration and

do

not accept being told to contact BT.

Dave

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