[access-uk] Re: 1471 free ring back
- From: "Ankers, Dave (UK)" <Dave.Ankers@xxxxxxxxxxxxxx>
- To: <access-uk@xxxxxxxxxxxxx>
- Date: Fri, 30 Nov 2007 12:05:54 -0000
Jim,
As I said in my original email, when phoning 195, insist on being put
through to registration and do not accept any rubbish from the advisor.
I informed the lady in registration that the advisors need more
training and when you speak to registration, I advise you do the same
and maybe they might give them some.
Dave
HI Jackie and Dave,
I also am in the same boat and I phoned 195 to register, the operator
didn't have a clue what I was on about and told me to contact customer
services, so I did and spoke to a foreign person who also didn't have a
clue what I was on about, so I gave it up as a bad experience. It's not
worth the hassle.
Good luck to all those who manage to register.
Jim.
> Thanks Dave. I'm in the same boat as yourself on this one, so will
do.
>
> Jackie
> ----- Original Message -----
> From: "Ankers, Dave (UK)" <Dave.Ankers@xxxxxxxxxxxxxx>
> To: <access-uk@xxxxxxxxxxxxx>
> Sent: Thursday, November 29, 2007 2:42 PM
> Subject: [access-uk] 1471 free ring back
>
>
>>
>> Hi All,
>>
>> I have been watching the thread and remembered that I was being
charged
>> for this service. So I rang 195 and enquired about it. The first
>> advisor told me to contact BT to register, so I did and eventually
got
>> through to the age and disability department, number 0800 9195 91,
and
>> was told that it is with the 195 service that one needs to be
>> registered. So back to them and the second advisor agreed and put me
>> through to registration. Apparently those newly registered are
>> automatically registered on the 1471 ring back service, and those
like
>> myself have to ask to be registered. Why they don't just register
>> everyone is beyond me. So if you phone 195, ask for registration and
do
>> not accept being told to contact BT.
>>
>> Dave
>>
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