It is likely that whomever has managed to access the hotmail account has changed the password to prevent the owner from being able to access it and to allow them to use it for a longer period to send any spam messages.
They will need to get in touch with hotmail through their help system to try and reclaim their account. Once they have completed this they should hopefully be able to use messenger again.
Bob On 22/07/2010 16:45, Alexander Shannon wrote:
Hi Bob and all, Thanks for that reply. I'll pass it on. Further to the message I sent, the friend concerned has come back to me with some further information: "when I try to sign in to live messenger thru the desktop it opens a box which says unable to sign you into messenger then there is the error code in a drop down box entitled details.. hope this helps as its very frustrating." Does the above give anyone any clues as to what's wrong, or further suggestions I can pass on? Alexander Shannon ** To leave the list, click on the immediately-following link:- ** [mailto:access-uk-request@xxxxxxxxxxxxx?subject=unsubscribe] ** If this link doesn't work then send a message to: ** access-uk-request@xxxxxxxxxxxxx ** and in the Subject line type ** unsubscribe ** For other list commands such as vacation mode, click on the ** immediately-following link:- ** [mailto:access-uk-request@xxxxxxxxxxxxx?subject=faq] ** or send a message, to ** access-uk-request@xxxxxxxxxxxxx with the Subject:- faq
** To leave the list, click on the immediately-following link:- ** [mailto:access-uk-request@xxxxxxxxxxxxx?subject=unsubscribe] ** If this link doesn't work then send a message to: ** access-uk-request@xxxxxxxxxxxxx ** and in the Subject line type ** unsubscribe ** For other list commands such as vacation mode, click on the ** immediately-following link:- ** [mailto:access-uk-request@xxxxxxxxxxxxx?subject=faq] ** or send a message, to ** access-uk-request@xxxxxxxxxxxxx with the Subject:- faq