[access-uk] Re: Advice required for a friend who is having problems with spam on his e-mail account.
- From: "Bob" <temp@xxxxxxxxxxxxxxx>
- To: <access-uk@xxxxxxxxxxxxx>
- Date: Thu, 22 Jul 2010 07:44:09 +0100
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The description of "having problems with spam" isn't quite accurate.
Unfortunately the account has been compromised and is being used for sending
spam. Somehow the password used for the account has been found.
There is a method for reclaiming a hacked account but I cannot remember how
to go about it. One for google there.
An important note, if you find one of your email accounts or any other
online account for that matter, appears to have been used by someone else or
in a way that you are sure wasn't you change the password immediately and if
you use the same password for other things change them too.
Bob
-----Original Message-----
From: access-uk@xxxxxxxxxxxxx [mailto:access-uk@xxxxxxxxxxxxx] On Behalf Of
Alexander Shannon
Sent: 22 July 2010 05:40
To: access-uk@xxxxxxxxxxxxx
Subject: [access-uk] Advice required for a friend who is having problems
with spam on his e-mail account.
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Hi all Sorry to the moderators if this is a little off topic.
a visually impaired friend is having a problem with spam on his hotmail
account, and when I received a spam message from his account I extracted the
headers and sent them back to him so that he could send them to his ISP to
get some advice.
He then wrote back to me as follows:
"Looks like I still have a spam problem, but additionally to that I cannot
sign into my account anymore thru the conventional way via my desktop, I can
sign into my account thru the web. I'm no tech head so was wondering if you
could advise me how to fix it. I can sign in thru the desktop in any other
account but not thru my account. I guess that reinstalling my windows live
messenger would do the trick..but how would I go about that..
there is also a error code 8e5e044e I've tried all fixes from internet
none any good..."
can anyone suggest any solutions I can pass on please?
Would Barry Toner's suggestions for solving John Farley's problem also be of
use to my friend?
Alexander Shannon
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