Using port 587 for outgoing servers when I am outside the UK has never failed me. Admittedly I've never had my mail with BT but it worked for me with couple other hosts. Using the outgoing servers of the ISP which they are connecting through in the Canaries might well sort out the issue too. Hope it works for them. Amro _____ From: access-uk@xxxxxxxxxxxxx [mailto:access-uk@xxxxxxxxxxxxx] On Behalf Of George Bell Sent: Sunday, June 26, 2011 7:23 PM To: access-uk@xxxxxxxxxxxxx Subject: [access-uk] BT Internet Mail from the Canaries With dozens of btinternet users here, I'm hoping one of you might be able to advise here. An associate in the Canaries can receive e-mail, but is unable to send. Both POP3 and SMTP servers, which work here OK in the UK, are set to "mail.btinternet.com". Any suggestions as to where to begin looking? George.