[access-uk] Re: Buying specialist technology without accessible instructions
- From: "Graham Page" <gpage@xxxxxxxxxxxxxx>
- To: <access-uk@xxxxxxxxxxxxx>
- Date: Thu, 18 Oct 2007 10:42:31 +0100
Hi Jackie. I agree. while often instructions in a readable format are not
available, they should be particularly when the product is designed itself
to make information accessible.
I think this subject was originally concerning the Olympus DS30/40/50 and
there is much made of the fact that this product has features to aid
visually impaired people and people with dyslexia.
Products such as the Sonus 1 included a CD containing basic instructions. I
see no reason why Olympus could not include a CD containing complete
instructions prvided with the DS 30/40/50 as standard, and other
manufacturers should have this information always available in a range of
formats.
Regards
Graham
Graham Page
Home Phone: 0207 265 9493
Mobile: 07753 607980
Fax: 0870 706 2773
Email: gpage@xxxxxxxxxxxxxx
MSN: gabriel_mcbird@xxxxxxxxxxx
Skype: gabriel_mcbird
----- Original Message -----
From: "Jackie Cairns" <cairnsplace@xxxxxxx>
To: "Access UK Mailing List" <access-uk@xxxxxxxxxxxxx>
Sent: Thursday, October 18, 2007 9:41 AM
Subject: [access-uk] Buying specialist technology without accessible
instructions
On the subject of buying specialist technology with inaccessible
instructions, I'll be very careful how I phrase this because it's something
I've beefed about for years, and it still goes on.
In my personal and humble opinion, wherever a company - no matter who that
retailer is - sells a product or service to someone with a visual
impairment, the instructions accompanying that item should be in an
alternative format to standard print. How can we have the DDA in this
country if those who have direct influence to ensure accessibility is met
don't in fact comply?
We have invested a lot of money on access technology over the years, yet I
still find myself having to request materials in my preferred format.
Using the examples of both the Colorino and talking tape measure from
Caretec, neither has accessible instructions, even though I have sussed out
how to use them satisfactorily. But that isn't the point. If I could read
the instructions, I could surely see to use an ordinary measure and not need
a detector to tell me my colours?
That's where I'm coming from anyway, and I mean no disrespect to any
retailer or individual on the list. Most companies that deal with
specialist equipment do offer alternative formats, whether it be through
intuitive help on the device itself, or instructions and quick start
references that accompany it. But there is still an issue with this.
Jackie
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