[access-uk] Re: Disabled Rail Card gaff last year
- From: <Clive.Lever@xxxxxxxxxxx>
- To: <access-uk@xxxxxxxxxxxxx>
- Date: Tue, 23 Nov 2010 11:47:04 -0000
My wallet didn't come with Braille on it.
By the way, does anyone get correspondence from DPRC, such as reminders
of renewal due dates in alternative formats? I've never got them to
agree to supply anything but print.
Regards,
Clive
Clive Lever
Diversity Advisor
01622 221163 (extension 7000 1163) Room 1.15, Sessions House, County
Hall, Maidstone, ME14 1XQ.
Diversity is a strength and we will value and harness difference for the
benefit of all service users, the individual and KCC.
________________________________
From: access-uk@xxxxxxxxxxxxx [mailto:access-uk@xxxxxxxxxxxxx] On Behalf
Of Colin Fowler
Sent: 23 November 2010 11:41
To: access-uk@xxxxxxxxxxxxx
Subject: [access-uk] Re: Disabled Rail Card gaff last year
Yeah! why not place the railcard in the wallet supplied, you know the
one, the one that came with braille on it!
----- Original Message -----
From: Clive.Lever@xxxxxxxxxxx
To: access-uk@xxxxxxxxxxxxx
Sent: Tuesday, November 23, 2010 11:35 AM
Subject: [access-uk] Disabled Rail Card gaff last year
Hello all,
Last year, I renewed my disabled person's railcard. Because
they are the same size as the train tickets, I asked for a copy with a
Braille label, saying "Railcard". I got one. Then they said that the
cards they'd been sending out had a fault which meant that before the
end of the period for which the card was valid, the print on it would
have faded to illegibility. So they kindly sent a replacement card, but
without the originally requested Braille label. When I rang to request
that they replace like with like, they said "unfortunately..." I've had
to put my own braille label on the card, but needed sighted help to make
sure I didn't overwrite any crucial printed information.
Has anybody had a similar experience or a more satisfactory
outcome?
Regards,
Clive
Clive Lever
Diversity Advisor
01622 221163 (extension 7000 1163) Room 1.15, Sessions House,
County Hall, Maidstone, ME14 1XQ.
Diversity is a strength and we will value and harness difference
for the benefit of all service users, the individual and KCC.
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