[access-uk] Disabled Rail Card gaff last year
- From: <Clive.Lever@xxxxxxxxxxx>
- To: <access-uk@xxxxxxxxxxxxx>
- Date: Tue, 23 Nov 2010 11:35:03 -0000
Hello all,
Last year, I renewed my disabled person's railcard. Because they are
the same size as the train tickets, I asked for a copy with a Braille
label, saying "Railcard". I got one. Then they said that the cards
they'd been sending out had a fault which meant that before the end of
the period for which the card was valid, the print on it would have
faded to illegibility. So they kindly sent a replacement card, but
without the originally requested Braille label. When I rang to request
that they replace like with like, they said "unfortunately..." I've had
to put my own braille label on the card, but needed sighted help to make
sure I didn't overwrite any crucial printed information.
Has anybody had a similar experience or a more satisfactory outcome?
Regards,
Clive
Clive Lever
Diversity Advisor
01622 221163 (extension 7000 1163) Room 1.15, Sessions House, County
Hall, Maidstone, ME14 1XQ.
Diversity is a strength and we will value and harness difference for the
benefit of all service users, the individual and KCC.
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