Hi Alexander, (and Mandy) It should be noted that there is a difference between grouping messages by Conversation, and grouping them by Subject. Grouping by Subject sorts by what you see in the Subject field. However, what you don't normally see are Header lines of the Message. If you send a brand new message, a conversation Header line is created which is essentially a copy of the Subject line. But change the actual Subject line, and resend the message, and the above line remains the same. This line denotes the "Conversation". Consequently when someone is lazy, uses Reply, and changes the subject entirely to something completely different, that message stays part of the original "Conversation". George. -----Original Message----- From: access-uk@xxxxxxxxxxxxx [mailto:access-uk@xxxxxxxxxxxxx] On Behalf Of Alexander Shannon Sent: Friday, October 19, 2007 9:51 PM To: access-uk@xxxxxxxxxxxxx Subject: [access-uk] Re: Emails Using Outlook Express. Hi Mandy and also Chris, Chris, you were almost there with what you told Mandy but not quite, I'm using Outlook Express and after reading your message, Chris, I checked the steps Mandy needs to follow, and as I said you were almost there but not quite. Mandy, as Chris says, you do need to go into the view menu, but once there, you will land on Current view. if you press right arrow on that, a submenu will appear. if you cursor down that submenu to "group Messages by conversation" and make sure this is not checked, I believe this will solve your problem. If not, I am sure someone will correct me where I've gone wrong. I hope what I have said is of help. Alexander Shannon ** To leave the list, click on the immediately-following link:- ** [mailto:access-uk-request@xxxxxxxxxxxxx?subject=unsubscribe] ** If this link doesn't work then send a message to: ** access-uk-request@xxxxxxxxxxxxx ** and in the Subject line type ** unsubscribe ** For other list commands such as vacation mode, click on the ** immediately-following link:- ** [mailto:access-uk-request@xxxxxxxxxxxxx?subject=faq] ** or send a message, to ** access-uk-request@xxxxxxxxxxxxx with the Subject:- faq ** To leave the list, click on the immediately-following link:- ** [mailto:access-uk-request@xxxxxxxxxxxxx?subject=unsubscribe] ** If this link doesn't work then send a message to: ** access-uk-request@xxxxxxxxxxxxx ** and in the Subject line type ** unsubscribe ** For other list commands such as vacation mode, click on the ** immediately-following link:- ** [mailto:access-uk-request@xxxxxxxxxxxxx?subject=faq] ** or send a message, to ** access-uk-request@xxxxxxxxxxxxx with the Subject:- faq