[access-uk] FW: [jaws-uk] JAWS 11 Lost Focus Issues - a mystery possibly solved
- From: "Chris Hallsworth" <christopherh40@xxxxxxxxxxxxxx>
- To: <access-uk@xxxxxxxxxxxxx>
- Date: Wed, 9 Dec 2009 22:03:47 -0000
I have been asked to pass this on.
-----Original Message-----
From: Dorothy Ingram-Gorban [mailto:dorothy.ingram-gorban@xxxxxxxxx]
Sent: 09 December 2009 21:15
To: Chris Hallsworth
Subject: Fw: [jaws-uk] JAWS 11 Lost Focus Issues - a mystery possibly solved
Hi chris, perhaps you can put this better on the Us list I am bound toget
it wrong
----- Original Message -----
From: "Frank Thompson" <frank.thompson@xxxxxxxxxxxxxx>
To: <dorothy.ingram-gorban@xxxxxxxxx>
Sent: Wednesday, December 09, 2009 6:14 PM
Subject: FW: [jaws-uk] JAWS 11 Lost Focus Issues - a mystery possibly solved
>
>
> -----Original Message-----
> From: jaws-uk-bounce@xxxxxxxxxxxxx
> [mailto:jaws-uk-bounce@xxxxxxxxxxxxx]
> On
> Behalf Of Tristram Llewellyn
> Sent: 09 December 2009 16:22
> To: jaws-uk@xxxxxxxxxxxxx
> Subject: [jaws-uk] JAWS 11 Lost Focus Issues - a mystery possibly
> solved
>
> Dear JAWS-UK Listers
>
> For a while I have been hearing of small but significant numbers of
> JAWS users having focus problems whilst using JAWS, these would be
> really quite noticeable by their frequency rather than some random
> issue that crops up occasionally as a part of normal sessions. Many
> had assumed that it was a JAWS 11 problem although I also heard of
> others that had the same experience with JAWS 10 and maybe as far back
> possibly as JAWS 9.0.
>
> With the kind assistance of a few who contacted me off list and
> supplied further information, in particular Deon Van Wyk (who
> frequents this
> list) we have arrived at an answer to the problem, some of you may
> already even have found the answer yourself. However here it goes.
>
> Introduced in AVG 9.0 is a new feature that allows the anti-virus to
> have absolutely minimal impact on the system when a user is running a
> game, user forums have reported that gamers have been affected by a
> problem when this option is turned on where their game is minimized
> unexpectedly. It also turns out that this feature is also possibly
> adversely affecting JAWS because it sees it as a full screen
> application too.
>
> Two potential solutions have emerged since these reports were picked
> up and either one may be desirable depending on circumstances. The
> first is to disable the suspected feature and thereby workaround the
> problem, a second is to install a temporary patch into AVG 9.0.
> Please see details of solutions below.
>
> Work around the issue by disabling gaming feature:
> 1 Locate the AVG program icon on the desktop or use "insert+F11"
> to locate it in the system tray to activate it.
> 2 In the AVG main window press alt+T to open the "Tools" menu.
> 3 Then press down arrow to locate "advanced Settings" and press ENTER
> to open.
> 4 A new window will open placing you on the "Appearance" branch of the
> tree view.
> 5 Press the TAB key until you reach the checkbox labelled "enable
> gaming mode when a full-screen application is executed" and press
> SPACEBAR to check it.
> 6 Then press TAB until you reach the "OK" button and press SPACEBAR on
> that to dismiss the dialogue and save the settings.
> 7 Please then restart the machine and log back into Windows for the
> settings to fully take effect.
>
> Use the temporary patch to fix the issue:
> A temporary patch has been posted by an employee of Grisoft who
> develop AVG via their online forum under the post linked here:
>
> http://forums.avg.com/ww-en/avg-free-forum?sec=thread&act=show&id=4101
> 5#
> post_41015
>
> Instructions for installation below:
>
> 1 Please direct your browser to the f9ollowing link below to download
> the patch update file issued by Grisoft for AVG 9.0:
> http://forums.avg.com/attachment/freeforum/ww/41015/113
> 2 Create an empty folder on the computer hard disk into which you can
> extract the files from the download.
> 3 When the download is complete extract the contents of the ZIP file
> to an empty folder on the hard disk.
> 4 The ZIP should only contain one file called "AVGCPNFIX.EXE", please
> rn this file to install the patch for AVG 9.0.
> 5 After installing the patch please restart your machine for the patch
> to take effect after the reboot.
>
> Hope this is useful.
>
> Regards.
>
> Tristram Llewellyn
> Sight and Sound Technology
> Technical Support
> www.sightandsound.co.uk
>
> Mail:
> Tristram: tristram.llewellyn@xxxxxxxxxxxxxxxxxxx
> Technical: Support@xxxxxxxxxxxxxxxxxxx General -
> info@xxxxxxxxxxxxxxxxxxx
>
> Phone:
> Support line: 0845 634 7979
>
> Sight and Sound Technology Limited is a company registered in England
> and Wales, with company number 1408275.
>
> Sight and Sound Technology
> Welton House North Wing
> Summerhouse Road
> Moulton Park
> Northampton
> NN3 6WD
>
> VAT Number - GB 860 2121 66.
>
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