[access-uk] Re: Firefox difficulty

  • From: "Gary Robinson" <dmarc-noreply@xxxxxxxxxxxxx> (Redacted sender "gary.r30" for DMARC)
  • To: access-uk@xxxxxxxxxxxxx
  • Date: Wed, 25 Jul 2018 16:25:32 +0100

Andy,


Some time ago a  new version of Firefox was released which used multi core/threading techniques which neither NVDA nor JAWS could support.

Screen reader users were advised to install the Extended Support Release ESR version  of Firefox as an interim measure.

The latest versions of NVDA and JAWS now support the new version of Firefox.

I am guessing that from the error message you are running an older version of JAWS or NVDA.  your choice is either to upgrade your screen reader or stick with the ESR version of Firefox, which you can download from the Mozilla site.



Cheers

Gary\
On 25/07/2018 15:58, andy (Redacted sender meikle.aiden for DMARC) wrote:

Hi all.
After many weeks of problems, perhaps from IE, I decided to download and install Firefox 3.
however , after the installation, JAWS announced that there was an
incompatibility issue between Firefox and my screen reader and advised me to "switch to firefox extended use..
Does anyone know what this means and how to resolve this issue: please?

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