[access-uk] Re: Internet connection advice required
- From: "Carol Pearson" <carol.pearson@xxxxxxxxxxxx>
- To: <access-uk@xxxxxxxxxxxxx>
- Date: Sat, 4 Nov 2006 13:28:28 -0000
Alexander,
Sometimes this occurs when the broadband service is down for some reason. I
usually reboot the computer, at the least, then I add a reset of the
wireless router, then I usually am successful.
If you don't think you've altered anything on Carol's computer, this really
should solve things and you don't want to mess with settings if they worked
before, unless you really need to.
Hope this helps in the first instance.
BTW: I don't know what router you've got or how to reset it, but there's
often a button on the back which can be pressed, once the power to the
router is switched off.
Others know much more than I do, but that may get you started.
--
Carol
carol.pearson@xxxxxxxxxxxx
----- Original Message -----
From: "Alexander Shannon" <alexacts2v4@xxxxxxxxxxxxxx>
To: <access-uk@xxxxxxxxxxxxx>
Sent: Saturday, November 04, 2006 12:30 PM
Subject: [access-uk] Internet connection advice required
Hi all,
As some of you know I am connected to the internet via BT broadband and my
wife, Carol, has her computer connected to the same set-up wirelessly.
When Carol tried to download e-mail this morning she received the
following error:
"The Host btinternet.com could not be found. Please verify that you have
entered the server name correctly.
Account Mail.BTInternet.com
Server Mail.BTInternet.com
Protocol pop3
Port 110
Secure ssl no
Socket error 11004
Error Number 0x800ccc0d
When Carol was on dial up with the Supanet provider she had a similar
error which Neil Hall of Dolphin computer access said, could be corrected
by making changes to the dial-up connection, however, as we are both on BT
broadband now, I would appreciate some advice on how to solver the above
problem.
Thank you in advance.
Alexander Shannon
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