[access-uk] Re: Jaws 10 Problem with Installation
- From: Glenn Tookey <Glenn.Tookey@xxxxxxxxxxxxxxxxxxx>
- To: "access-uk@xxxxxxxxxxxxx" <access-uk@xxxxxxxxxxxxx>
- Date: Mon, 21 Dec 2009 14:49:14 +0000
Ok, send us a list, let's see if there is anything that is obviously causing a
conflict.
Glenn
-----Original Message-----
From: access-uk@xxxxxxxxxxxxx [mailto:access-uk@xxxxxxxxxxxxx] On Behalf Of
Eleanor Burke
Sent: 21 December 2009 14:48
To: access-uk@xxxxxxxxxxxxx
Subject: [access-uk] Re: Jaws 10 Problem with Installation
I am quite happy to send a list of everything running on my computer to know
if it conflicts with Jaws and Magic. I have the same programmes on my
netbook as on the computer james reinstalled to. I have no reason to
believe that my computer is not properly set up as it was set up for me at
the time of purchase.
Eleanor
----- Original Message -----
From: "Glenn Tookey" <Glenn.Tookey@xxxxxxxxxxxxxxxxxxx>
To: <access-uk@xxxxxxxxxxxxx>
Sent: Monday, December 21, 2009 2:42 PM
Subject: [access-uk] Re: Jaws 10 Problem with Installation
> Eleanor, the common factor in all this is your computers. I think you
> needs to make sure they are properly set up and not running conflicting
> programmes or set up's, then your software should load up ok.
>
> Regards
> Glenn
>
>
> -----Original Message-----
> From: access-uk@xxxxxxxxxxxxx [mailto:access-uk@xxxxxxxxxxxxx] On Behalf
> Of Eleanor Burke
> Sent: 21 December 2009 14:31
> To: access-uk@xxxxxxxxxxxxx
> Subject: [access-uk] Re: Jaws 10 Problem with Installation
>
> Interesting indeed John. Actually I think I have the same problem with
> Magic too!!!
>
> Eleanor
> ----- Original Message -----
> From: "John Wilson" <j.wilson07@xxxxxxxxxxxxx>
> To: <access-uk@xxxxxxxxxxxxx>
> Sent: Monday, December 21, 2009 2:12 PM
> Subject: [access-uk] Re: Jaws 10 Problem with Installation
>
>
>> Hello Eleanor,
>>
>> When I tried to install JAWS 10 I got the same kind of problem. It simply
>> would not install and messed up my settings and old screenreader to some
>> extent. I was unable to get to the bottom of the reason for this. All
>> other versions of JAWS up to that one and since installed OK, as does
>> most
>> other software with the exception of Windows XP Sp3.
>>
>> BFN,
>> John.
>>
>> ----- Original Message -----
>> From: "Eleanor Burke" <eleanorburke@xxxxxxxxxxxxxx>
>> To: <access-uk@xxxxxxxxxxxxx>
>> Sent: Monday, December 21, 2009 1:20 PM
>> Subject: [access-uk] Re: Jaws 10 Problem with Installation
>>
>>
>>>I did indeed have Sight and Sound spend many many hours on my computer to
>>>get Windows XP and all my programmes and files restored. It was as the
>>>Director of the company would say, beyond their obligations. However, I
>>>still have a netbook with the same problem!!! I cannot install Jaws 10
>>>to
>>>it. It would most likely require a total reinstallation of OS and all my
>>>programmes etc on the netbook too but this is crazy. Odd though how I
>>>had
>>>the problem with two systems.
>>>
>>> Eleanor
>>> ----- Original Message -----
>>> From: "Hussein Patwa" <access-uk@xxxxxxxxxxxxxx>
>>> To: <access-uk@xxxxxxxxxxxxx>
>>> Sent: Monday, December 21, 2009 1:09 PM
>>> Subject: [access-uk] Re: Jaws 10 Problem with Installation
>>>
>>>
>>>> Hi Eleanor,
>>>>
>>>> I do not use JAWS but am speaking from a general technical support
>>>> perspective.
>>>>
>>>> Did Sight and Sound give you an idea as to what was wrong with your
>>>> computer that could be hampering the JAWS installation? Although
>>>> strictly
>>>> general technical support for computers is probably beyond the remit of
>>>> S&S, I would have thought a company which deals with computer products
>>>> and
>>>> particularly with people with disabilities on a daily basis, and by the
>>>> very nature of computer products often having inter-dependencies, that
>>>> they could have at least pointed you somewhat in the right direction.
>>>>
>>>> It could be one of many things:
>>>> * A conflicting program such as another screen reader or access
>>>> technology
>>>> * A required Windows or platform update that is missing or an incorrect
>>>> version
>>>> * A computer setting that is preventing the installation or one or its
>>>> routines from completing
>>>> * Access controls
>>>>
>>>> This isn't a criticism of S&S by any means, but it does make it very
>>>> hard
>>>> to diagnose the problem (and more so as I don't have JAWS and know
>>>> little
>>>> of its quirks) without a rough idea of what could be wrong to begin
>>>> with.
>>>> S&S undoubtedly sell many products to many people, and equally so must
>>>> have had many support requests over the years, so perhaps someone there
>>>> has come across this before and could advise from direct experience?
>>>>
>>>> H.
>>>>
>>>>> I have been told by Sight and Sound that the problem with my
>>>>> installation
>>>>> of Jaws 10 is related to my computers having problems rther than with
>>>>> Jaws
>>>>> 10. It is fair to say that Sight and Sound did get Jaws 10 working on
>>>>> one
>>>>> of my computers but I have a netbook and I cannot install it on that
>>>>> either!!! I did not purchase my computers from the same place nor did
>>>>> I
>>>>> purchase them at the same time. This leaves me very puzzled that I
>>>>> have
>>>>> two computers supposedly 'faulty' and not Jaws 10. My software was
>>>>> purchased back in September and I still cannot install this product on
>>>>> my
>>>>> NC10!!!! I do have Jaws 9.0 on the Netbook and had no problem
>>>>> installing
>>>>> it. Very strange. I do have a dongle and I think it is possible to
>>>>> run
>>>>> Jaws 10 from the dongle though I do not see why I should have to do
>>>>> this
>>>>> if my choice is to have the prodjuct installed. Anyone else
>>>>> experienced
>>>>> problems like this?
>>>>>
>>>>> Eleanor
>>>>
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