[access-uk] Re: Jaws 10 Problem with Installation
- From: "George Bell" <george@xxxxxxxxxxxxxxxxxxx>
- To: <access-uk@xxxxxxxxxxxxx>
- Date: Mon, 21 Dec 2009 13:56:14 -0000
Again, speaking from a technical support perspective, this sort of
problem is not exclusive to adaptive technology - far from it!
Just this past week, I have had two XP Professional Systems and an XP
Home in here which have defied all attempts to repair.
In the case of an XP Pro laptop, I was able to remove the hard drive,
and using a special adaptor, connect it to a system and, for want of a
better term, "scrape off" the user's data.
All attempts at re-installing the op. system failed, and in the end it
was a case of re-formatting the hard drive completely, re-installing
the operating system, fully updating it, and finally copying back the
user's data.
An XP Compaq desktop was giving problems because some clever clogs had
originally passworded the BIOS. Someone else had tried to update the
BIOS, and while the system still worked, it went gradually downhill
and finally needed a total re-build.
Lastly an XP Home laptop, which had a dud battery, had it's power cord
pulled out during a Windows update. I'll spare the details there - it
does warn you visually, and it was a sighted user who pulled the
plug..
One machine suffering problems is bad, but two is seriously bad luck.
A total re-build is almost certainly the only practical (and
affordable) solution. Moreover, you may never know what caused the
problem in the first place.
George.
-----Original Message-----
From: access-uk@xxxxxxxxxxxxx [mailto:access-uk@xxxxxxxxxxxxx] On
Behalf Of Hussein Patwa
Sent: 21 December 2009 13:10
To: access-uk@xxxxxxxxxxxxx
Subject: [access-uk] Re: Jaws 10 Problem with Installation
Hi Eleanor,
I do not use JAWS but am speaking from a general technical support
perspective.
Did Sight and Sound give you an idea as to what was wrong with your
computer that could be hampering the JAWS installation? Although
strictly
general technical support for computers is probably beyond the remit
of
S&S, I would have thought a company which deals with computer products
and
particularly with people with disabilities on a daily basis, and by
the
very nature of computer products often having inter-dependencies, that
they could have at least pointed you somewhat in the right direction.
It could be one of many things:
* A conflicting program such as another screen reader or access
technology
* A required Windows or platform update that is missing or an
incorrect
version
* A computer setting that is preventing the installation or one or its
routines from completing
* Access controls
This isn't a criticism of S&S by any means, but it does make it very
hard
to diagnose the problem (and more so as I don't have JAWS and know
little
of its quirks) without a rough idea of what could be wrong to begin
with.
S&S undoubtedly sell many products to many people, and equally so must
have had many support requests over the years, so perhaps someone
there
has come across this before and could advise from direct experience?
H.
> I have been told by Sight and Sound that the problem with my
installation
> of Jaws 10 is related to my computers having problems rther than
with Jaws
> 10. It is fair to say that Sight and Sound did get Jaws 10 working
on one
> of my computers but I have a netbook and I cannot install it on that
> either!!! I did not purchase my computers from the same place nor
did I
> purchase them at the same time. This leaves me very puzzled that I
have
> two computers supposedly 'faulty' and not Jaws 10. My software was
> purchased back in September and I still cannot install this product
on my
> NC10!!!! I do have Jaws 9.0 on the Netbook and had no problem
installing
> it. Very strange. I do have a dongle and I think it is possible to
run
> Jaws 10 from the dongle though I do not see why I should have to do
this
> if my choice is to have the prodjuct installed. Anyone else
experienced
> problems like this?
>
> Eleanor
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