[access-uk] Re: Natwest online banking
- From: "ANDY COLLINS" <Andy@xxxxxxxxxxxxxxxxxxx>
- To: <access-uk@xxxxxxxxxxxxx>
- Date: Tue, 23 Nov 2010 19:44:22 -0000
Hi all - Just to update on my Natwest issue.
I didn't get to speak to the fraud team, but they left me a voice mail
saying that they had recognised that I was getting locked out in error, and
had passed my details to their 'special services' team, and that I should
now have no more trouble. So I've just re-registerd, and this time, the
payment has gone through ok. Clearly, it is the screen reader that conflicts
with their software. Guess we need to have this out there as a recognised
issue for anybody new to Natwest online banking, using a screen reader. -
Andy
----- Original Message -----
From: "ANDY COLLINS" <Andy@xxxxxxxxxxxxxxxxxxx>
To: <access-uk@xxxxxxxxxxxxx>
Sent: Tuesday, November 23, 2010 11:33 AM
Subject: [access-uk] Re: Natwest online banking
Hi Sandra -
It does sound from what everybody is saying, that the screen reader is
causing the problem. Regarding the card reader, yes, I used it to make the
transfer, but am not sure if that is part of the issue, as I have to use
the card reader to actually set it up, and it doesn't flag up anything at
that point, so I can actually set up the online banking, and the card
reader, it only happens after this, when I try to make a transfer. It
hasn't happened when I've paid a bill, but that is a different kind of
transaction to a transfer, so maybe the Natwest security system isn't so
thorough for bill paying.
Thanks for your help, and to all that have flagged up this as a known
problem for screen readers, just a shame that the fraud team don't ask
their customers if they are using a screen reader, would have saved me
loads of time and stress. I'm waiting for them to call me later today, and
will let the list know what results, as clearly, I'm not the only one
having this experience. -
Andy
----- Original Message -----
From: "whizza" <whizza8@xxxxxxxx>
To: <access-uk@xxxxxxxxxxxxx>
Sent: Tuesday, November 23, 2010 9:23 AM
Subject: [access-uk] Re: Natwest online banking
Hi Andy,
Have you had cause to use your card reader when doing the transfers? If
so, this could be your problem. For some reason, the reader is
interpreting the screen reader as mallicious code and closing down the
account. Natwest was supposed to be sorting this out by October but
don't know what happened as I haven't tried a new transfer yet which
would necessitate me using my card reader. Don't know if this is of any
help but it might be worth telling Natwest that you're using a screen
reader, unless they already know, in which case they should have warned
you not to use your reader until they'd sorted it out.
Cheers,
Sandra.
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