[access-uk] Re: Natwest online banking
- From: "ANDY COLLINS" <Andy@xxxxxxxxxxxxxxxxxxx>
- To: <access-uk@xxxxxxxxxxxxx>
- Date: Tue, 23 Nov 2010 11:33:02 -0000
Hi Sandra -
It does sound from what everybody is saying, that the screen reader is
causing the problem. Regarding the card reader, yes, I used it to make the
transfer, but am not sure if that is part of the issue, as I have to use the
card reader to actually set it up, and it doesn't flag up anything at that
point, so I can actually set up the online banking, and the card reader, it
only happens after this, when I try to make a transfer. It hasn't happened
when I've paid a bill, but that is a different kind of transaction to a
transfer, so maybe the Natwest security system isn't so thorough for bill
paying.
Thanks for your help, and to all that have flagged up this as a known
problem for screen readers, just a shame that the fraud team don't ask their
customers if they are using a screen reader, would have saved me loads of
time and stress. I'm waiting for them to call me later today, and will let
the list know what results, as clearly, I'm not the only one having this
experience. -
Andy
----- Original Message -----
From: "whizza" <whizza8@xxxxxxxx>
To: <access-uk@xxxxxxxxxxxxx>
Sent: Tuesday, November 23, 2010 9:23 AM
Subject: [access-uk] Re: Natwest online banking
Hi Andy,
Have you had cause to use your card reader when doing the transfers? If
so, this could be your problem. For some reason, the reader is
interpreting the screen reader as mallicious code and closing down the
account. Natwest was supposed to be sorting this out by October but don't
know what happened as I haven't tried a new transfer yet which would
necessitate me using my card reader. Don't know if this is of any help
but it might be worth telling Natwest that you're using a screen reader,
unless they already know, in which case they should have warned you not to
use your reader until they'd sorted it out.
Cheers,
Sandra.
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