Hi Sue.Is it possible you've installed the product on more than the allowed number of computers? I believe you get three installs and unless you uninstall the program from a machine which is internet connected, the install count is not refreshed. If you're still having problems then you should contact Nuance customer support who will be able to reset the installation count. You are correct in that the program wont let you proceed when installing if an incorrect serial is entered, however activation is an extra validation process which verifies the license code and its authenticity are genuine and that the software is not being used on more than the allowed number of seats.
All the best, Ibrahim.-----Original Message----- From: Sue Morgan
Sent: Friday, July 06, 2012 6:35 PM To: access-uk@xxxxxxxxxxxxx Subject: [access-uk] Omnipage 18. Hi. I have a friend who's having difficulty installing Omnipage 18. The install works fine until it's time to activate the product. When she gets to that point, she's told that the serial number is wrong, or could be for a different version. I'm not sure why this is, as you have to input the serial number before the installation starts. Therefore it must be correct. Can anyone help or give us any advice please? I recently installed the same software myself, and had no problems in activating the product at all. Thanks. Sue. ** To leave the list, click on the immediately-following link:- ** [mailto:access-uk-request@xxxxxxxxxxxxx?subject=unsubscribe] ** If this link doesn't work then send a message to: ** access-uk-request@xxxxxxxxxxxxx ** and in the Subject line type ** unsubscribe ** For other list commands such as vacation mode, click on the ** immediately-following link:- ** [mailto:access-uk-request@xxxxxxxxxxxxx?subject=faq] ** or send a message, to ** access-uk-request@xxxxxxxxxxxxx with the Subject:- faq ** To leave the list, click on the immediately-following link:- ** [mailto:access-uk-request@xxxxxxxxxxxxx?subject=unsubscribe] ** If this link doesn't work then send a message to: ** access-uk-request@xxxxxxxxxxxxx ** and in the Subject line type ** unsubscribe ** For other list commands such as vacation mode, click on the ** immediately-following link:- ** [mailto:access-uk-request@xxxxxxxxxxxxx?subject=faq] ** or send a message, to ** access-uk-request@xxxxxxxxxxxxx with the Subject:- faq